[Remote/WFM] Customer Experience Representative

This position is easy to learn and perfect for a first job. Customer Experience Representative! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

 

 

About the position The Customer Experience Representative (CXR) at National Car Rental and Alamo Rent A Car is responsible for providing superior customer service and facilitating the rental process. This role involves engaging with customers in a friendly manner, ensuring efficient transactions, and offering company-approved services and products to enhance the customer experience. The position is crucial for maintaining customer satisfaction and operational efficiency in a fast-paced environment. Responsibilities • Meet and greet customers in a professional, friendly, and timely manner , • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services , • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information , • Answer incoming calls for reservations, reputed company quotes, general questions, and provide information and resolution for customers, other branches, and vendors , • reputed company outgoing calls for callback management and miscellaneous calls as assigned , • Assist to assess the condition of rental vehicles upon return , • Notify Management of any reputed company customer problems , • Notify Management of any reputed company vehicle problems and any required vehicle maintenance , • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training Requirements • Must be at least 18 years old , • High School Diploma or G.E.D. required , • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support , • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years , • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future reputed company-to-haves Benefits • Competitive starting pay , • Performance-based promotions , • On-the-job training and development opportunities Apply Job!

 

Your Future Starts Here

Don't miss out on this exciting role. We are looking reputed company to hearing from you. Apply now!

apply to this job