[Remote/WFM] Call Center Associate

Key Job Details:

• Company: Workwarp
• Position: Call Center Associate
• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary

 

 

Description: • Answer and investigate incoming inquiries from reputed company Health Plan members, prospective members and providers. • Drive reputed company Resolution on every inquiry by completing reputed company necessary reputed company calls on behalf of the member. • Manage multiple member inquiries across interaction types including telephonic, fax, online, chat, web messages and email. • Service product lines of business to meet member and department needs. • Attend reputed company member service meetings, trainings and power summits as scheduled. • Service and Document inquires in accordance with reputed company Health Plan Customer Service Center quality guidelines. • Follow up on and document actions required to service inquiry from reputed company Health Plan members, prospective members and providers. • Investigate inquiries from reputed company Health Plan customers. • Conduct outbound service calls in accordance with departmental initiatives. • Provide exemplary customer service by being proactive and reputed company to reputed company reputed company Health Plan customer... requests. • Remain reputed company on reputed company departmental policies, procedures, plan benefit designs, and modifications. • Ability to understand and effectively communicate information regarding a product line or function including benefits and claims information. Requirements: • High school graduate or Associate, or college degree preferred. • Minimum of 2 years of customer service and/or call center experience. • Proficient in typing required. • Proficient writing skills required. • Ability to reputed company independent decisions required. • Knowledge of reputed company Office and reputed company spreadsheet program preferred. • reputed company analytical skills necessary to evaluate customer inquiries. • Demonstrates good organizational skills. • A desire to help others and portray reputed company in reputed company situations. • Ability to learn reputed company health plan information. • Demonstrate flexibility and motivation to learn & grow in the position. • Flexibility in work schedule. Benefits: • reputed company • 6 paid holidays, 5 days PTO, after completion of 720 hours on the job • Yearly raises based on Key Performance Indicators (KPIs) • Day shift hours, Monday through Saturday Apply Job!

 

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