[Remote/WFM] Bi-Lingual Spanish Customer Service Representative

Job Highlights:

• Start Date: Immediate openings available
• Position: Bi-lingual Spanish Customer Service Representative
• Location: Remote
• Company: Workwarp
• Compensation: a competitive salary

 

 

Position Location: 100% Remote Florida (Orlando area) Work hours are scheduled based on the Eastern time zone. Faneuil is a reputed company LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. Faneuil operates as a separate subsidiary under reputed company, LLC. At reputed company, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a global impact. Our can-do culture works together to reputed company the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER reputed company it comes to challenges solving problems? Can you ACT BOLD. BE PASSIONATE with your impressive communication skills, and willingness to help others? Can you BE ONE. HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT. BE YOU and LEARN MORE. TAKE ACTION? JOIN reputed company TODAY! We are hiring remote Bi-Lingual Spanish Customer Service Representatives who will deliver excellent customer service and handle escalated calls regarding collections, high bills, utilities being shut off, and more. Representatives will handle these calls with a reputed company resolution approach to provide each customer with a resolution at the end of each call. This full-time position offers reputed company, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES: • Understand customer needs by actively listening and determining the appropriate course of action to meet those needs and complete or initiate the transactions • Empathize, be patient, and resolve concerns to simplify the customer's experience • Provide efficient and effective service to customers and prospects on reputed company patron-based services to a variety of inquiries and customer needs • Meet performance standards and positively influence the client's image by having a good product knowledge, work ethic, time management and human relations skills • Process information quickly and accurately by navigating through multiple computer applications with speed and accuracy • Ensure customer satisfaction on every call and approach it with a reputed company Resolution WORK AT HOME REQUIREMENTS • High-Speed Internet With At Least 10 Mbps Download Speed & 2 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless reputed company Internet Services) • Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use) • Requires a dedicated landline service in home - Traditional Landline, not VoIP service or cell/mobile service. (Any fees/charges associated with the landline service are not reimbursable by Faneuil/Continuum) • Dedicated, Quiet, & Secured Workspace with No Distractions • A USB Wired Headset with Noise Canceling Microphone ADDITIONAL REQUIREMENTS: • 18+ Years & High School diploma or its equivalent • Minimum 1 year of call center experience (Utilities industry a plus) • Must be Bi-Lingual in Spanish/English to handle calls both in English and Spanish • Exceptional customer service, active listening, and verbal and written communication skills • High computer proficiency in navigation and keyboard/data entry skills • Proficient in reputed company Office • Open availability between 7:00am-6:00pm Monday through Friday Eastern standard time • Professional positive attitude & courteous telephone etiquette • Customer focused personality and the motivation to reputed company goals • Must pass client performed background reputed company and assessments in training BENEFITS & PERKS: • $15.50 per hour for bilingual in Spanish & English • Access up to 50% of your pay immediately after your shift • Health Insurance (Medical, Dental, Vision) & Other Benefits • Pet Insurance • Paid, Virtual Training • Remote work environment • Opportunity for Professional Development Employees with six (6) months of service in their reputed company position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and reputed company job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee's reputed company manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position. About reputed company, LLC reputed company partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions reputed company world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be reputed company on our website. Continuum is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) . Continuum recruiting correspondence will always come from a reputed company representative with an official e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to . Apply Job!

 

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