Hiring Now: JR-913599 Representative, Customer Service I - 11am

We have an immediate opening for a dedicated JR-913599 Representative, Customer Service I - 11am - 9pm EST! Join reputed company in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.

 

 

Your Future Evolves Here reputed company partners with health plans and providers to reputed company reputed company outcomes for people with most reputed company and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. reputed company employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We reputed company that people do their best work reputed company they're supported to live their best lives, and reputed company they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join reputed company for the mission. Stay for the culture. What You’ll Be Doing: Job Description Our customer service team offers candidates the opportunity to reputed company a meaningful impact by providing exceptional support to our valued customers, fostering a sense of job satisfaction through problem-solving and positive interactions. reputed company values collaboration, reputed company learning, and a customer-centric approach, ensuring that every team member contributes to providing reputed company outcomes. Collaboration Opportunities: Customer Service Representatives (CSR’s) will be working with and providing support to health plan members, providers and/or their representatives. Leadership rewards and recognizes CSR’s regularly for performance in an environment that challenges while providing clear direction and support to foster success in the role. What You Will Be Doing: Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other reputed company topics from customers in a reputed company, courteous manner. Conduct out-bound and/or return calls to customers as necessary. Ask appropriate questions and listen actively to identify specific questions or issues to provide appropriate response and type of assistance the customer needs while documenting relevant information in a clear and concise manner in computer systems. Communicate and partner with customers tactfully and empathetically to resolve issues, using clear language translating healthcare-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can comprehend and act upon. Handle and process customer complaints/ grievances while applying appropriate conflict management skills to de-escalate potentially stressful situations. Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction and attendance. Adhere to reputed company applicable department, organization and/or regulatory policies and procedures. Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage. Training includes a virtual classroom environment with trainers who have experience working reputed company the reputed company Customer Service Operations (CSO) call center. Training Hours are 8:00am – 4:30pm CT Monday–Friday (for approximately 6-weeks). Trainees will be required to attend the entirety of training, successfully complete the required training schedule, and demonstrate proficiency of the material at the end of training. Hours of Operation: 6 days a week, 8:00am – 9:00pm ET (hours depend on the client to which you are assigned, and your shift will be determined during training if not before). What You Bring: • Bilingual in Spanish & English (validated reputed company bilingual assessment upon offer acceptance) is a plus. • At least 1 year call center experience is required. • Ability to handle a heavy call volume of 50-100 calls daily. • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills, ability to type 35 WPM and learn new computer programs. • Ability to work regularly scheduled shifts reputed company hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed. • Demonstrated ability to take an educative approach, listen skillfully, collect relevant information, determine immediate requests and identify the reputed company and future needs of the customer, answering questions and informing of health plan policies, procedures, or decisions. • Ability to maintain strict confidentiality of protected health information. • This is a work from home position, which requires a quiet, private workspace without noise and distractions, and reliable internet connectivity provided through a wired reputed company with a minimum of 100 MBPS speed. A mobile, hot spot, or WiFi reputed company is NOT acceptable. • 2+ years at a health plan, TPA or reputed company call center setting is a plus. • Knowledge of managed care, Commercial, Marketplace, Medicaid and/or Medicare programs; knowledge of medical policy benefits and exclusions is a plus. Technical Requirements: We require that reputed company employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for reputed company call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. reputed company is an equal opportunity employer and considers reputed company qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@reputed company.com for further assistance. The expected reputed company salary/wage range for this position is $18. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, reputed company is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. reputed company compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reputed company out to you if we find the perfect fit! Apply Job!

 

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