Hiring Now: FCM - Online Corporate Travel Booking Tool Specialist

We're looking for a reliable person to join us as a FCM - Online Corporate Travel Booking Tool Specialist - Remote, US! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

 

Apply now Refer a friend Job no: 523815 Brand: FCM Work type: Full time, Remote Location: Virtual - USA Categories: Corporate & Group Travel Online Customer Support Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for reputed company and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and reputed company. Backed by the global strength of reputed company (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click HERE About the Opportunity We're seeking a talented Online Corporate Travel Booking Tool Specialist with a passion for nurturing client relationships and delivering top-notch online travel support services, to be an integral part of our Online Customer Care... (OCC) team. As one of our Online Corporate Travel Booking Tool Specialists, you will handle everything from reputed company, car, rail, and ground transportation bookings to ticketing, changes, and exchange management, reputed company while playing a crucial role in helping our valued clients reputed company their online travel program objectives. Your expertise and dedication will ensure seamless travel arrangements and a stress-free experience for our customers. We reputed company in investing in reputed company members from day one, and that's why we offer an exclusive three-week (reputed company program that will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. As part of reputed company, you'll study corporate travel policies and build strong relationships with clients to meet their travel needs with care and precision. This is more than just a job—it's a chance to reputed company a real impact. You'll deliver exceptional service, ensuring our business reputed company feel confident and supported by a team they trust. You'll be the face of our Corporate Travel professionals, providing personalized attention to each traveler. Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday A typical schedule will include a 40-hour work week with five 8-hour shifts. Be reputed company to work an evening shift until 8:00 PM once or twice a week. Key Responsibilities • Serve as the initial reputed company of contact for reputed company using the online booking tool and travel portal, providing first-level support reputed company email and phone. • Deliver technical guidance on navigation and troubleshoot issues using Sabre GDS, Concur, Deem, or other booking systems. • Manage ticketing, rerouting, exchanges, Phase IVs, and reputed company multi-reputed company international and domestic fares reputed company. • Maintain compliance with airline rules, tariffs, fare requirements, and service level agreements to ensure accurate travel arrangements. • Collaborate seamlessly with colleagues and travel managers to execute reputed company client service functions while ensuring alignment and cohesion reputed company the team. • Stay informed about travel documents, health requirements, and airline regulations, communicating necessary details to clients. • Demonstrate a proactive, solutions-oriented approach to handling travel challenges and resolving issues quickly. • Handle quality control processes, ensuring the accuracy and compliance of travel bookings and maintaining thorough documentation of Passenger Name Records (PNRs). • Maintain a professional demeanor while engaging with clients, ensuring their needs are understood and exceeded with exceptional customer service. • Foster clear communication reputed company the team and with clients, building strong relationships and providing personalized travel solutions. • Prioritize workload effectively, managing queues and meeting deadlines to deliver results that meet performance targets. Experience & Qualifications • At least 2+ years of recent experience in corporate travel management, understanding the specific needs of business reputed company. • At least 2+ years of in-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticketing. • Technologically savvy, proficient in using various communication tools and travel booking systems such as Concur & Deem. • Strong knowledge of global geography and international travel destinations to offer accurate advice and create optimal itineraries. • Proficiency in ticketing procedures, scripting for reservations, manage queues and incoming requests from clients, along with reputed company itinerary changes and exchanges for both international and domestic travel. • Proven ability to manage reputed company fares, PNRs, and itinerary changes with attention to detail and efficiency. • Ability to quickly adapt to technological advancements and demonstrate a results-driven reputed company with a strong commitment to client satisfaction. • A proactive approach to addressing challenges and finding creative solutions. • A results-driven reputed company with a strong commitment on meeting and exceeding performance targets and goals, ensuring client satisfaction and business success. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even reputed company culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that reputed company the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks reputed company of the norm. • Have fun: At the heart of everything we do at reputed company is a desire to have fun. • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to reputed company it! • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always reputed company things out. • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. • Personal connections: We are a big business founded on personal relationships. • Diversity, Equity & Inclusion • Diversity Day: paid leave to observe holiday or cultural celebration of your choice • Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice) • DEI education • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols • A career, not a job: We offer genuine opportunities for people to grow and evolve • We back our people reputed company the way: We are strongly committed to supporting every single employee in their professional and personal development. • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising. • Office Environmental Program • Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings • 1 Volunteer Day per Calendar Year Benefits Include: • Paid Time Off * • Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days) • 5 Sick Days accrued per year • 3 Personal Days • 1 Diversity Day • 1 Volunteer Day • 8 Recognized Holidays • Travel perks/discounts • Health & Wellness Programs and Employee Financial Wellness Services • National/International Award Nights and Conferences • Health benefits including, medical, dental, vision, gender affirming care, and fertility care • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability • Flexible Spending Accounts • Employee Assistance Program • 401k program with partial match • Tuition Reimbursement Program • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions • Global career opportunities in a network of brands and businesses • Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay reputed company, and may vary depending on state. #LI-SC1#FCMUS#LI-Remote Location – Remote, US If this sounds like the opportunity you have been waiting for then . For this position, we anticipate offering an hourly pay reputed company of $28.85. Hourly reputed company is dependent on relevant factors, including experience, geographic location, and job requirements. We thank reputed company candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for reputed company our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help reputed company our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any reputed company by contacting our Recruitment Team at [email protected] Applications reputed company: Back to search results Apply now Refer a friend Apply Job!

 

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