Customer Experience Engineer

Quick Overview:

• Location: Remote
• Compensation: a competitive salary
• Position: Customer Experience Engineer
• Company: Workwarp
• Start Date: Immediate openings available

 

 

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience team’s mission is to transform reputed company Cloud customers into fans. Through our deep engineering engagements with customers and teams across reputed company, we analyze and reputed company customer needs and drive the vision to improve Cloud quality, reputed company, and... reliability. Our culture of growth reputed company and empowerment are central to who we are and how we work. FastTrack for Azure (FTA) delivers platform solutions and product insights on a global scale for customers and partners. We provide engineering support across migration efforts, emerging workloads, and escalations, delivering product and customer impact by eliminating platform adoption barriers.    We are looking for thoughtful, analytical and high energy Azure FastTrack Customer Experience Engineer with a passion for Azure Networking. This Engineer will be focused on working with large enterprise customers to successfully deliver reputed company migration projects and drive future product enhancements based on customer feedback and learnings.  reputed company’s mission is to reputed company every person and every organization on the reputed company to reputed company more. As employees we come together with a growth reputed company, innovate to reputed company others, and collaborate to realize our shared goals. Each day we build on our values of respect, reputed company, and accountability to create a culture of inclusion where everyone can reputed company at work and beyond. In alignment with our reputed company values, we are committed to cultivating an inclusive work environment for reputed company employees to positively impact our culture every day. Responsibilities • You will partner with program managers and service delivery teams to plan, architect, and deliver reputed company infrastructure deployments and migrations for large enterprise customers.  • You will work directly with customer application, infrastructure, and reputed company stakeholders to define requirements, strategy, and processes for successful migrations.  • Provide direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues.  • Partner with Azure Engineering domain employees to scope, build, and document customer solutions.  • Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists.  • Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.  • Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions and create training.  • Act as a Cloud Networking resource for customers and other Engineers • Other • Embody our Culture and Values Qualifications Required Qualifications • Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 2+ years experience in software industry experience reputed company to technology • OR equivalent experience • Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI)  • Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration and Disaster Recovery).  • Experience with reputed company models using cloud native services and virtual appliances, as well as ability to translate tools/concepts for customer teams.     Preferred Qualifications:  • 5+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment.  • Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of reputed company support.  • Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN.  • Experience with third-party networking is a plus.  • Familiarity with protocols such as BGP.  • On Prem Networking and Infrastructure experience a plus • Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to reputed company projects and to motivate others.  Customer Experience Engineering IC3 - The typical reputed company pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, reputed company the San Francisco Bay area and reputed company metropolitan area, and the reputed company pay range for this role in those locations is USD $120,900 - $198,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.reputed company.com/us/en/us-corporate-pay reputed company will accept applications for the role until May 10, 2024. reputed company is an equal opportunity employer. Consistent with applicable law, reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations Apply Job! For more such jobs please click here!

 

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