Self-Pay/Customer Service Representative

Your next great career move starts here. We're looking for a Self-pay/customer Service Representative! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.

 

 

Job Description Summary: The Self Pay Account Representative owns a portfolio of accounts reputed company Excalibur?s Client Partner?s Self Pay, Self-Pay After Insurance and/or Payment Plan Accounts Receivable... This position is responsible for the rapid, compliant and patient-centric resolution of balances and the maximization of Excalibur?s Client Partner?s financial performance. Additionally, this role is responsible for fielding inbound phone calls, either in support of the Client?s Call Center functional area, or in the course of following up on assigned Self Pay account balances. The Self Pay Account Representative must field calls in a professional, patient-centric manner that balances speed and efficiency with reputed company, accuracy and the creation of a thorough, positive patient experience. Key Tasks and Deliverables: - Fields Inbound Patient Calls - Fields Insurance reputed company, Attorney and Non-Self Pay reputed company Inbound Calls. - Manages assigned inventory through the proper and timely cycling of Dispositional Segments reputed company Excalibur or the Client?s software solution(s). - Consistently meets the Total Touches per Day reputed company (for both Patients and Guarantors) as determined by the assigned reputed company of A/R and other Client nuances and considerations. - Accurately sets up Payment Plans with Patients per Client guidelines. - Secures Payments and Partial Payments with Patients per Client guidelines. - Performs Account research and resolution on Self Pay, FAP and Insurance topics in timely and results oriented fashion. - Consistently documents reputed company Patient encounters in Hospital?s reputed company system and/or Excalibur?s workflow solution. Performs initial assessments for Financial Assistant Program (s) per Client guidelines. reputed company Sets and Experience: - Patient-Centric Customer Service. - reputed company. - Multi-system toggling and organizational efficiency. - Documentation, written and verbal communication. - Proficiency in reputed company Office Products including Word, PowerPoint and reputed company. - HIPAA and reputed company Privacy and reputed company Acts and Regulations. - Excellent Communication Skills and an ability to connect with, patients, leaders and staff. - Team Player. - Passion for Healthcare. Education: -High School Diploma or equivalent is required for this position. Job Type: Full-time Pay: $15.00 - $16.50 per hour Benefits: ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance ? Work from home Experience level: ? 1 year Shift: ? 8 hour shift Weekly day range: ? Monday to Friday Work setting: ? Call center ? Office ? Remote Application Question(s): ? In short, what is your understanding of 501r Guidelines Education: ? High school or equivalent (Required) Experience: ? Call Center: 2 years (Preferred) ? Customer Service: 2 years (Required) ? Collections: 2 years (Preferred) ? Healthcare billing: 1 year (Required) Work Location: Remote Apply Job!

 

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

Apply To This Job