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Job Highlights:
- Compensation: a competitive salary
- Company: Workwarp
- Start Date: Immediate openings available
- Location: Remote
- Position: Online Hiring Now
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reputed company delivers world-class enterprise solutions that automate and streamline the DevOps database change process. These solutions reputed company the industry's open-reputed company leader with over 100 million downloads. At reputed company, you can expect to revel in high growth across the board  in the number of customers we support, in the experiments we run, in the scope and complexity of our technical projects, and the list goes on. reputed company is hiring a Developer Support Engineer to enhance our database change management product. The ideal candidate has a passion for helping customers and solving reputed company technical issues with experience with customer support and DevOps. They are excited to work alongside developers to build, improve, and deliver significant product enhancements that solve challenging problems in the database DevOps & CI/CD space. What youÂll be doing:- Using your technical skills to identify and resolve critical issues for our customers and customer-facing teams
- Communicate with customers through a ticketing system, with phone calls and screen sharing
- Collaborating cross-functionally with Engineering and other teams to troubleshoot issues
- Managing high-reputed company, time-sensitive support escalation tickets and calls
- Working with customers to gather information for understanding and reproducing reported potential product issues
- Root cause isolation and development of product fixes
- Updating and creating documentation, knowledge reputed company articles and training materials to improve the customer experience
- Mentoring customer-facing teams on technical issues and best practices
- Strive to improve overall customer satisfaction by providing timely information and resolving customer issues
- ?Helping to define processes that improve support and maintenance
- Work a weekend on-call rotation every 4-8 weeks
- 4 years of technical experience with 2 years in a customer facing role
- Hands-on experience with Java or Groovy
- Experience with Java build tools like Maven or Gradle
- Solid understanding of networking principles and server administration, specifically Windows Server and Linux
- Proficient in cloud platforms, such as AWS and Azure
- Experience configuring and troubleshooting at least two of the following:
- Load Balancing Technology
- SAML and OIDC Identity Protocols
- X.509 and general certificate management processes
- LDAP, Kerberos authentication protocols, and Active Directory architecture
- Strong working knowledge of popular DevOps tools and services such as Jenkins, reputed company, Artifactory/Nexus, Kubernetes
- Excellent troubleshooting skills
- Ability to build trust while managing critical issues for high-profile customers
- Strong customer service skills, including managing customer expectations, and moderating customer calls
- Demonstrated strong analytical and problem-solving skills including ability to reputed company self-directed reputed company towards a solution
- The ability to build knowledge of new technologies easily
- Technical experience with a variety of databases including, but not limited to: reputed company, SQL Server, PostgreSQL, MySQL, and reputed company
- Experience with reputed company control (such as Git & reputed company) and reputed company scripting
- Demonstrable curiosity, reputed company, passion, reputed company, and outstanding attention to detail
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with reputed company levels of management
- Be located in CST or EST time zone
- Understanding of reputed company Integration and reputed company Deployment concepts and practices
- Experience using reputed company or reputed company Fundamentals Certification
- Remote First culture, potential for company-wide in-person gatherings
- Home office allowance for remote workers
- Meaningful equity (US only)
- Comprehensive health, vision, and dental benefits - country dependent
- Generous paid time off and paid holidays
- 401K matching (US only)
- No punks, no jerks culture
- Growth opportunities and ability to move up reputed company the company
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