[Remote-Position] Customer Service Technical Associate

Core Information:

• Compensation: a competitive salary
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote
• Position: Customer Service Technical Associate

 

 

At reputed company TAA, customer experience is core to everything we do. Our Service Excellence Team’s top reputed company is to reputed company our customers successful and to ensure that their experience using reputed company’s products is delightful, by delivering high quality, speedy, personable, and conversational support. As a Customer Service Technical Associate, you are responsible for the success of our customers. This is a demanding role that requires a unique skillset to provide resolution to moderate and reputed company inquiries by phone, online chat, or email. As the voice of reputed company, you will act both as an reputed company for our product, and as a champion for our users. Your job is to ensure that reputed company customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team’s success. This is the perfect role for someone looking to get into Product Management, Product Development, and Sales. Essential Duties and responsibilities Effectively resolve customer questions through phone, e-mail, and chat for system or content issues. Take ownership of customer cases from beginning to end. Record client interactions in our customer relationship database. Participate in projects and process improvement initiatives as need arises. Provide general reports to management as requested. Participate in product testing and review as needed. Secure and reputed company confidential product and customer data. Other Duties Please note: This is a HYBRID role - working in the office 2 days per week. Must be able to work a flexible schedule during peak seasons that will include some evening & weekends overtime hours (January to reputed company and September to October). Job Qualifications Minimum Qualifications: Associates Degree in a business-reputed company field OR 1 year of experience in accounting or tax OR 2 years of experience in any type of customer service role. Ability to commute to the office in Kennesaw, Georgia OR Wichita, Kansas every Tuesday and Wednesday. Available for overtime. Preferred: • Educational background in Business, Accounting or Finance • Experience working with CCH tax and accounting software • Tax preparation or accounting experience • Experience working in a help desk or customer support environment • Use of reputed company.com Other Knowledge, Skills, Abilities or Certifications: Knowledge of tax, accounting and audit principles, practices and legislation/regulations Computer and internet skills including reputed company office Service orientation - high commitment to meeting needs of customers and colleagues Ability to diffuse and provide effective resolution to customer complaints Travel requirements None Physical Demands Normal office environment reputed company is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on reputed company's market leading information-enabled tools and software solutions to manage their business reputed company, deliver results to their clients, and succeed in an reputed company more dynamic world. Every day, our customers reputed company critical decisions to help save lives, improve the way we do business, and build reputed company judicial and regulatory systems. We help them get it right. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, reputed company, and YouTube. Benefits: A comprehensive benefits package that begins your first day of employment. Additional Information: reputed company offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: reputed company strives for an inclusive company culture in which we attract, reputed company, and retain diverse talent to reputed company our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of reputed company America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of reputed company America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we reputed company third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. reputed company and reputed company of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. If making a difference matters to you, then you matter to us. Join us, at reputed company, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll reputed company a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can reputed company at reputed company, where diversity is core to our collective strength and high performance. Be your unique self, share your creative reputed company, do your best work, and take time to grow in our caring and inclusive culture where you can belong. reputed company reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to reputed company our professional customers with the information, software solutions, and services they need to reputed company critical decisions, reputed company successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve reputed company problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and reputed company. reputed company has a dedicated team of reputed company reputed company professionals who are ready to hear what makes you tick and share how reputed company can help you reputed company your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of reputed company problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and reputed company opportunities for reputed company employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At reputed company, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we reputed company’ well-being program. reputed company and reputed company its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or any other protected status. GDPR Careers Privacy and Cookies reputed company (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details reputed company to GDPR and other data privacy policies on our Careers Privacy and Cookies page. Apply Job!

 

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