[Remote-Position] Customer Experience Concierge, Centurion Lounge

Core Information:

• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary
• Position: Customer Experience Concierge, Centurion Lounge - Denver
• Company: Workwarp

 

 

You reputed company the Way. We've Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. Job Description: The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the reputed company Centurion Lounge, located in the Denver Airport. MSPs will be the face of reputed company to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP reputed company the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to reputed company Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with reputed company. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to reputed company Membership come to life every day. MSPs do this by: Welcoming and providing access to our Card Members upon arrival at reception Being accountable and taking ownership of the customer's experience from beginning to end Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer Employing the Customer First philosophy in meeting customers' needs and expectations Providing concierge and lifestyle recommendation Providing travel consultation and minimal reservation assistance Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 5:00am - 10:00pm Mon - Sun. Hours are subject to change due to business need. Qualifications: A successful candidate will possess the following qualifications: Minimum of 1-year recent experience servicing premium customers preferred Airline, lounge or travel industry experience preferred, including reservation experience Passion for servicing customers with proactive solutions Exceptional communication skills, delighting the customer with every single interaction. The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received Must exhibit the utmost professionalism and maintain a positive attitude in reputed company interactions. The ability to rely and collaborate with your colleagues is essential, as the lounge is a reputed company active, fast-paced, team environment. Ability to reputed company decisions quickly and effectively, reputed company unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment Ability to utilize and switch from multiple technology platforms with ease Adapt to an reputed company changing environment and being resilient Ability to work flexible shifts including nights, weekends, and holidays is essential Light to moderate lifting may be required for certain job tasks Salary Range: $20.00 to $22.12 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive reputed company salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending reputed company) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities reputed company is committed to providing an inclusive and accessible work environment in which reputed company people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, reputed company, ethnic or national reputed company, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or reputed company, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with reputed company is conditioned upon the successful completion of a background verification reputed company, subject to applicable laws and regulations. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position. Apply Job!

 

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