[Remote-Position] Customer Care Associate

Role Snapshot:

• Start Date: Immediate openings available
• Compensation: a competitive salary
• Location: Remote
• Company: Workwarp
• Position: Customer Care Associate

 

 

Req ID: 261647 reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, apply now... We are currently seeking a Customer Care Associate to join reputed company in Plano, Texas (US-TX), United States (US). This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 1 year experience in an office environment • 1 year experience using a computer with reputed company Windows PC applications • 6 Months of Work from home environment • High school diploma or GED Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims • Designated quiet area to complete calls while working from home • Providing reputed company-line phone customer service to policyholders, beneficiaries, agents, and internal customers. • Ensuring customer satisfaction and strive to meet service standards. • A typical day will likely involve fielding between 75 to 100 calls. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues. • Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process • ** reputed company new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background reputed company with Education reputed company and employment verification reputed company. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required, depending on campaign but most shifts M-F reputed company to 5pm CST Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. #INDBPO About reputed company reputed company is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of reputed company, a $30 billion trusted global innovator with a combined global reputed company of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or reputed company to learn more. reputed company is an equal opportunity employer and considers reputed company applicants without regarding to race, color, religion, citizenship, national reputed company, reputed company, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for reputed company employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team Apply Job!

 

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