[Remote-Position] Call Center Agent I-FULL-TIME
Core Information:
- Compensation: a competitive salary
- Company: Workwarp
- Start Date: Immediate openings available
- Position: Call Center Agent I-FULL-TIME
- Location: Remote
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Our Vision is to be the best choice for healthcare in our community Job Title: Call Center Agent I - FULL-TIME Dept.: Call Center Reports to: Call Center Supervisor / Associate Director of Operations  *THIS IS A REMOTE POSITION HOWEVER MUST BE AVAILABLE TO BE ON-SITE FOR TRAINING. MUST RESIDE IN FL/PREFERABLY IMMEDIATE TAMPA BAY REGION** We are looking for Call Center Agents for a high volume medical clinic located in our Administrative Office in Land O Lakes. NO WEEKENDS! Primary duties are to serve patients by determining needs, answering inquires, resolving problems and fulfilling requests, while maintaining a professional appearance and attitude. The successful candidate will be able to accept ownership for effectively scheduling appointments; and solving customer issues, complaints and inquiries, while keeping customer satisfaction at the core of every decision and behavior. WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES? We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.  Gives you an employer that you will have pride in working for  Provides excellent training programs and opportunities for growth  Offers Medical Benefits including:  Employer Contributions to HSA high deductible plan  Discounts at our medical facilities  Cigna Open Access OAPIN & OAP plans  Supports Incentive based Wellness Programs  Offers company sponsored Life Insurance with buy-up provisions  Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options  Supports Paid Time Off and Holidays  Gives generous 401K plan with annual 3% Employer contribution after one year of employment  Values and appreciates its employees  Boasts a reputation for superior health care and quality service Keys to Success in this Role:  Answers assigned department/queue overflow calls  Answers an average of 150+ calls daily  Confirms patient information  Makes/cancels/reschedules appointments  Monitors requests daily  Maintains an organized and clean work area Job Qualifications:  High School Diploma or GED equivalent  Strong team player  Strong customer service orientation  Basic computer proficiency  Must be able to multi-task effectively  A year of medical office experience preferred Physical and Mental Demands:  Physical requirements  Normal concentration and normal complexity of decision making  High level verbal and written communication skills  Above average ability to manage multiple tasks simultaneously Occupational Exposure:  Low risk exposure to bloodborne pathogens and chemical hazards We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status. #IND123 Apply Job!Â
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