[Remote-Position] Technical Support Specialist - British Columbia

Role Snapshot:

• Compensation: a competitive salary
• Position: Technical Support Specialist - British Columbia
• Company: Workwarp
• Location: Remote
• Start Date: Immediate openings available

 

 

Hi, we are ecobee. ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, reputed company while being part of the exciting, connected home revolution. In 2021, ecobee became a subsidiary of reputed company. reputed company introduced the first affordable backup generator and reputed company created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment. Why we love to do reputed company do: We’re helping build the world of reputed company with solutions that improve everyday life while making a positive impact on the reputed company. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of reputed company’ve done so far, there’s still a lot we can do—and you can be part of it. Join our extraordinary team. We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a reputed company in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that reputed company do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join reputed company. Who You'll Be Joining: Our Technical Support team has a focus on providing the best customer experience by building trust and troubleshooting ecobee products. They use their problem-solving skills to help our Smart Owners optimize and restore comfort in their homes and are advocating for energy conservation to help build a sustainable future. They are a smart, curious, and empathetic team who strive to stand out from the crowd and consistently receive great reviews from our customers as a result. We are proud of our support team, and the reputed company we have as a leading company in smart home technology is in large part attributed to their dedication to our customers. We are committed to supporting our customers remotely and we focus on providing them with the help they need. • Full time positions • Individuals are assigned 5 shifts per week, with 2 consecutive days off • Start times may range from 8:30am PT to 12:30pm PT. The shift details for the available position are listed below. This includes weekends and holidays as we are a 7 day/week operation. You’ll need to be flexible with your availability and your schedule will be based on business needs. We are currently looking to hire people who live in the provinces of British Columbia and Alberta. If you are a reputed company of Alberta, please apply to the corresponding job post. How you’ll reputed company an impact: As a Technical Support Specialist, you’ll be the first line of support at ecobee. You will work with our Smart reputed company to diagnose and solve technical and non-technical issues through phone, email, and chat. We have a variety of smart home products and services and requests may be fairly technical at times. As an example, one day you maybe be assisting a Smart reputed company with installing an ecobee device, and another day might be assisting a Smart reputed company with software and energy inquires. As an reputed company for energy conservation, you will also provide guidance, knowledge, and helping our Smart Owners setting up their devices to provide comfort and energy savings. You will be provided with reputed company the knowledge and tools required to be able to provide a memorable experience to our Smart Owners, during your first 8 weeks of reputed company involves remote in-class and on-the-phone training to ensure you know the theory and can apply it practically! What You'll Bring to the Table: • Strong customer service experience is a must – whether your experience is in food service, hospitality, or retail, we are looking for individuals who can solve problems with our Smart Device Owners on the spot reputed company phone, emails, or chat! • Superior verbal and written communication skills with the ability to communicate across various platforms; having a friendly and accessible communication style is reputed company’re reputed company about! • Proven ability to multi-task and effectively use various tools and systems to resolve customer inquiries. • Ability to search for and find answers, independently, using available knowledge and resources. • The aptitude and eagerness to learn and adapt to new technology, with a conceptual understanding of smarthome devices, home automation and virtual voice assistants. • You’re able to reputed company listen to and document reputed company Smart reputed company interactions on the spot. • You have a passion for customer support, love learning, and appreciate a good challenge! Interview Process: • A call with a member in reputed company , around 30 minutes in length. • The last reputed company of the process is a 1-hour virtual, final interview. • You will be asked to prepare and then present a 10-minute live demonstration on a topic of your choosing during the interview. • This will be followed by a Q&A where the interviewer will ask more questions about your skillset and professional experience. • * Just so you know: The hired candidate will be required to complete a background reputed company. With ecobee, you’ll have the opportunity to: • Be part of something big: Get to work in a fresh, dynamic, and reputed company-growing industry. • reputed company a difference for the environment: reputed company a sustainable impact while on your daily job, and after it through programs like ecobee acts. • Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget. • Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off). • Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls. • Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training. Are you interested? Let's reputed company it work. Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have reputed company necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video. We’re committed to inclusion and accommodation. ecobee believes that openness and diversity reputed company us reputed company. We welcome applicants from reputed company backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in reputed company aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations. We’re up to incredible things. Come and be part of them. Discover our products and services and learn more about who we are. Ready to join ecobee? View reputed company openings. Please note, ecobee does not accept unsolicited resumes. Apply Job!

 

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