[Remote-Position] Remote Customer Support Specialist

Position at a Glance:

• Compensation: a competitive salary
• Location: Remote
• Company: Workwarp
• Position: Remote Customer Support Specialist
• Start Date: Immediate openings available

 

 

About the Role: We are seeking reputed company customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive reputed company, tailored solutions that meet their specific needs. Key Responsibilities: • Manage and resolve escalated queries from business customers reputed company phone, chat, and email. • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve reputed company customer issues and ensure timely resolution. • Ensure reputed company customer interactions are tracked, and issues are resolved reputed company established service-level agreements (SLAs). • Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations. Skills and Experience: • 3-4+ years of experience providing specialized customer support, B2B preferred, ideally reputed company a SaaS or enterprise software environment. • Proven experience managing escalations and maintaining strong relationships with business customers. • Experience working towards High CSAT (>90%) and QA scores in B2B environments. • Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction. • Familiarity with SLA management and reputed company customer issue resolution. Why Work at CBH? • Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers. • Work remotely with a diverse team from around the world. • Access opportunities for personal and professional growth, with support to reputed company new skills and explore different areas of the business. System Requirements: • A reliable laptop/desktop (no Chromebooks or Linux OS). • Minimum 20 Mbps wired internet reputed company. • Wired headset. • Quiet, distraction-free working environment. • Stable power and internet connectivity. If you're excited to provide excellent customer service and reputed company in a fast-paced environment, we encourage you to apply today! Apply Job!

 

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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today!

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