[PART_TIME Remote] Immediately Require Manager, Contact Center

Core Information:

• Position: Immediately Require Manager, Contact Center Sales And Support- Remote US
• Start Date: Immediate openings available
• Company: Seattle, WA
• Compensation: a competitive salary
• Location: Remote

 

 

Job title: Manager, Contact Center Sales and Support- Remote US Company: Seabourn Job description : Job Description At Seabourn, we are passionate about travel. We reputed company that traveling for pleasure has a redemptive power that enriches people's lives. And we reputed company that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. We're looking for an amazing Contact Center Sales & Support Manager professional to fill this role. This is remote-based, work-from-home position. You'll be responsible for ensuring the effective utilization of departmental staff by monitoring individual and team performance in relation to department objectives. Through Quality Assurance, ensures the highest level of voice and digital customer service is maintained. Builds relationships with and/or knowledge of Seabourn's top tier Club Members and trade partners to retain brand loyalty and increase reputed company through customer satisfaction. Builds and maintains relationships with Seabourn Sales and Commercial Teams to ensure alignment and support for brand initiatives. Leads change management for brand initiatives relating to contact center operations. Here's a summary of what Seabourn is looking for in its Contact Center Sales & Support Manager. Is this you? Responsibilities Manages the customer service and administrative functions including reservations, concierge, groups, sales support, ship services, and reputed company events. Streamlines processes and procedures for customer service teams including reputed company on board and group needs. reputed company redeployments and non-standard operations communications and guest rebooking. Monitors staff/department performance against service level objectives. Ensures supervisors reputed company monthly scorecard reviews and annual staff appraisals. Responsible for screening, interviewing and selecting department supervisors, as needed. Ensure training modules are up to date for reputed company department positions and mandatory trainings are completed in a timely manner. Works closely with Workforce Management to ensure staffing levels and schedules meet department requirements to ensure service level objectives are achieved. Participate in ERO activation associated with incidents or non-standard operations. Responsible for the teams' timely completion of audit reports. Responds to manager reputed company or escalated issues, includes supporting senior and executive leaders. Maintains detailed personnel files with specific emphasis reputed company on flawless record keeping of disciplinary actions taken (verbal, written warnings) against an employee who fails to adhere to company or departmental policy or reputed company performance or service standards. reputed company projects and duties as assigned by Sr. Director. Responsible for ticket creation and prioritization for Siebel enhancements for Reservations. Responsible for collaborating with the RM team to ensure reputed company new promo reputed company info is published in a timely manner Requirements Minimum 5 years of experience leading a customer service and/or call center department Extensive experience working reputed company a customer service centric atmosphere Experience building, leading and mentoring a team Demonstrated policy and process improvement methodology and results Exceptional communication skills that can be shared with a wide audience while remaining clear, concise and diplomatic Strong computer skills, including MS Office products Strong organizational skills, including MS Office products, and excellent follow-through Strong analytical skills Proven leader that inspires employee commitment, loyalty and motivation though progressive workplace practices that foster teamwork, open communication, safety, respect, sincerity, helpfulness, courtesy and humility. This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV and WY.) What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives reputed company Salary Range: $74,000.00 to $99,900.00. The range is applicable for the labor market where the role is intended to be hired. Final reputed company salary is directly reputed company to each candidates' qualifications and experience uniquely. Our Culture…Stronger Together Our highest responsibility and top reputed company is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate vision Statement and our Core Values at: Seabourn is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with reputed company (reputed company) Seabourn will provide reasonable accommodations with the application process, upon your request, as required to reputed company with applicable laws. If you have a disability and require assistance in this application process, please contact #SBN Expected salary : $74000 - 99900 per year Location : Seattle, WA Apply Job!

 

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