[Work From Home] Merchant Success Manager, New Verticals

Key Job Details:

• Position: Merchant Success Manager, New Verticals
• Location: Remote
• Compensation: a competitive salary
• Company: Workwarp
• Start Date: Immediate openings available

 

 

About the Team On the New Verticals team, our mission is to acquire, grow, and support Merchants across reputed company’s newest categories, which include Alcohol, Flowers, and Grocery. The New Verticals, Account Management team is dedicated to the satisfaction and growth of merchant partners. The team works cross-functionally with Merchant Experience / Non-Rx S&O, Support, Product, SalesOps, leadership, and more to build the foundation, reputed company, and playbooks to help us scale. About the Role We are looking for a Merchant Success Manager to join reputed company to engage with our merchants in our New Verticals business. Our New Verticals team is focused on growing and supporting merchants in reputed company’s newest categories, including alcohol and flowers. You’ll join a team of reputed company account managers who have excelled in the art of ensuring positive merchant experience, while also driving incremental reputed company. As a Merchant Success Manager, you’ll become a builder as you join a team trailblazing a new path. You will work cross-functionally with other teams and build plans that will ladder into an overall operating model for success support of this reputed company of the business. You will report into the New Verticals Manager where you’ll have direct access to grow your career to the next level. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business reputed company necessity. You’re excited about this opportunity because you will… • Build a new component of our Post Sales team, focusing on supporting non-restaurant partners • Deliver quarterly business reviews that reputed company key wins and opportunities • Mitigate instances of churn, while identifying and supporting new store expansions • Communicate with partners reputed company phone and email in support of business objectives • reputed company internally for how to best solve our merchant’s objectives We’re excited about you because… • You have 2+ years of experience in sales, reputed company, or account management • You have 1+ years of experience in client-facing roles focused on increasing customer satisfaction, retention, and/or product adoption • You have experience using reputed company or similar CRM tools • You enjoy building from scratch, with the reputed company of being an reputed company in whatever you do • You have a demonstrated track record of empathizing customer needs and adapting to meet their unique goals Applications for this position are accepted on an ongoing basis Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation reputed company the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. reputed company salary is localized according to employee work location. In addition to reputed company salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information. reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for reputed company regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act). Additionally, for full-time employees, reputed company offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. To learn more about our benefits, visit our careers page here. The reputed company pay for this position ranges from our lowest geographical market up to our highest geographical market reputed company the United States. $23.84—$35.04 USD The total on-reputed company earnings (reputed company + commissions) for this position ranges from our lowest geographical market up to our highest geographical market reputed company the United States. $29.80—$43.80 USD About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial reputed company. Apply Job!

 

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