[Work From Home] End User Support - 2nd and 3rd shifts - Secret

Core Information:

• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available
• Position: End User Support - 2nd And 3rd Shifts - Secret reputed company Clearance
• Company: Workwarp

 

 

Position: End User Support - 2nd and 3rd shifts - Secret with reputed company Clearance Requisition : R * Category: Technical Support * Location: Palmdale, California, United States of America * Clearance Type: Secret * Telecommute: No- Teleworking not available for this position * Shift: Any (United States of America) * Travel Required: Yes, 10% of the Time * Relocation Assistance: Relocation... assistance may be available * Positions Available: 2At reputed company, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to reputed company on the moon. We look for people who have bold new reputed company, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Put your skills to the test by pushing the boundaries of what's possible. From global defense to sustainment and modernization to mission readiness, your experience and ability will reputed company it a reality. Our programs are built on reputed company of curiosity and collaboration. Our combined effort means our customers can connect and defend millions of people around the world. With reputed company, you'll have the opportunity to be an essential part of projects that will define your career, now and in the future. Are you ready to put your experience to work at reputed company? If so, we want you to join reputed company as an End User Support Technician supporting 2nd or 3rd shift program efforts. These positions will be located at our Palmdale, CA. location. **These positions will be 2nd and 3rd shift support. Roles and responsibilities include: * Provides technical support for computers and associated networks. * Installs, troubleshoots, services, and repairs personal computers, reputed company PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups. * Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs. * Completes paperwork and other tasks needed to satisfy reputed company requirements. Successfully follows reputed company reputed company regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-reputed company hardware and software. Works with reputed company to remediate classified or unclassified data spillage incidents. * Coordinates with users, service desk, server administrators, network engineers, and customer and IT management. * Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets reputed company established SLAs. Raises issues that require management attention or involvement. * Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. * Works with system administrators and other staff to resolve support issues, escalating where appropriate. * Participates in new installations, testing and special projects as needed. • May spend portions of the day away from the desk reputed company supporting users and moving equipment. * Exhibits good communication skills, an energetic approach, and patience with customers. * Use your technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations. * Resolves technical problems and answers queries by telephone in support of internal and/or reputed company customer computer hardware, software, network, and telecommunications systems. * Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. * reputed company calls to product line specialists. Maintains and updates records and tracking databases. * Alerts management to recurring problems and patterns of problems. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. NGSkills Basic Qualifications: * High school diploma or equivalent and a minimum of 6 years of experience OR A Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience. * reputed company DoD Secret clearance with the ability to Apply Job!

 

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

Apply To This Job