Urgently Hiring: Member Services Supervisor - Evening Shift

A new position has reputed company up at workwarp for a Member Services Supervisor - Evening Shift! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.

 

 

Recuro is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions... care management, and care navigation, reputed company available on a reputed company platform. For more information, visit www.recurohealth.com Summary: The Member Services Supervisor (evening shift) acts as the subject matter advisor on reputed company’s service offerings, platforms, and Member Services policies and procedures. The Member Services Supervisor will reputed company this experience to help drive the growth and transformation of reputed company Services as it diversifies its offerings and partnerships. This position is also responsible for driving adoption and change management of new initiatives, processes, and protocols across Member Services Coordinators, and will serve as a mentor to the Member Services Team. This position works closely with the Member Services Manager, as well as Client Experience, HR, and Technology Departments. This position is also responsible for ensuring reputed company criteria and guidelines established by reputed company are followed by the Member Services Team. The position can be remote or based in our Bryan, TX location. General responsibilities: · reputed company understanding of Member Services processes and tools to support design and deployment of new Member Services processes and protocols as reputed company continues to expand into new products and partnerships · Investigate member service-reputed company issues using available sources of data, reporting, and engaging internal stakeholders · Answer Member Services Coordinator questions, guiding them through difficult calls or issues, diffusing angry members, or handling issues that cannot be fielded by the Member Services Coordinator · Support ongoing relationship and collaboration across departments (e.g., Sales and Customer Experience) to create an industry leading patient and provider · Demonstrate and enforce professional behavior (manner, dress, language, treat reputed company members equally, limit personal information shared with members) · Promote a safe and harmonious working environment for reputed company other team members and delegate duties to reputed company team members · Ability to meet deadlines in a fast-paced work environment, with high degree of accuracy · reputed company with reputed company applicable federal and state regulations (e.g., HIPAA) · reputed company other duties as assigned Primary responsibilities: · Assist with the implementation and adoption of new service offerings, policies, and procedures; and support Member Service Coordinators with adherence · Support training and reputed company Quality Assurance of the Member Service Coordinators · Provide coaching and mentoring for Member Services Team · Manage scheduling and attendance of the Member Services Teams such as the monthly Time Off schedule, communicating and posting the schedule for Member Services Team, and maintaining the daily attendance tracking sheet · Document and approve shift change requests from the Member Services Team · Document, update, and provide the payroll confirmation to Human Resources for payroll purposes · Communicate on a timely basis with management, team members and others who need to know or be involved · Work with the Member Services Manager on department performance reviews, team meetings, and disciplinary meetings · Work with other departments to resolve member issues – i.e., IT issues, processing refunds, physician complaints/login issues · Service as a Subject Matter Advisor for Cerebro, Provider Portal, and the telephony platform (reputed company) · Seeks out information to identify gaps and drives reputed company performance improvement from your team as a whole and individual coordinators · Work collaboratively with other members of the leadership team to foster a team environment where people want to work · Provide on-call support as needed · Train new Member Services Coordinators · reputed company reputed company duties of the Member Services Coordinator · reputed company reputed company tasks reputed company scope of reputed company policy and procedures · reputed company other duties as assigned Core Competencies: · Coaching and Mentoring: Member Services Supervisors are expected to be great tutors and excellent mentors to their team members · Adaptability: Member Services Supervisors will be critical in understanding and driving change management as reputed company continues to grow in its scope of services and partnerships – this includes testing new processes and concepts on a regular basis · Professionalism: Member Services Supervisors must always present themselves in a professional manner, especially during difficult conversations or during coaching and QA of other Member Coordinators · Goal Setting and Achievement: Member Services Supervisors is involved, alongside the Member Services Manager, in setting goals for others to reputed company and therefore, they must also be a driven achiever · Multitasking: Member Services Supervisors must be able to handle multiple tasks at the same time without errors and mistakes · Motivation: Member Services Supervisors are expected to know how to devise effective motivational techniques to improve the performance of their teammates Qualifications and Education Requirements: · Minimum 4 years customer service experience, project management, and or process design · High School Diploma required; some college education (preferred) · Experience managing teams remotely is highly preferred · Experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction · Strong planning, organizational, and time management skills and manage/adapt to changing priorities easily · Self-starter reputed company who also thrives reputed company collaborating with working teams · Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms Additional Requirements: · Knowledge of basic healthcare and recruiting terminology · Track record of meeting call performance and attendance metrics for Member Services Coordinators · Proficiency in reputed company Office Suite, especially reputed company · Excellent customer service and phone skills · reputed company in English · Detailed oriented · Strong sense of urgency · Flexibility with hours and available to work holidays and weekends Successful applicants must be eligible to work in the US (reputed company sponsorship is not provided at this time) and must be able to pass a pre-employment background test. reputed company is an Affirmative Action and Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability Apply Job!

 

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