Software Engineer - (reputed company Connect/Lex) (REMOTE)

Role Snapshot:

• Start Date: Immediate openings available
• Company: Workwarp
• Location: Remote
• Compensation: a competitive salary
• Position: Software Engineer

 

 

reputed company's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer/Systems Engineer for our contact center technologies. You will help drive our insurance business transformation as we redefine experience for our customers. Position Description Our Principal Engineer is a reputed company member of the Voice engineering staff ensuring we provide a friction-less experience to our customers, maintain the highest standards of reputed company and availability. reputed company thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from reputed company-end UIs through back-end systems and reputed company points in between. Responsibilities Provides leadership to engineering teams utilizing best practices for Voice and reputed company technologies Owns complete solutions across the entire life cycle while utilizing strong problem-solving ability... Influences and builds vision with product managers, team members, customers, and other engineering teams to solve reputed company problems for building enterprise class business applications Holds accountability for the quality, usability, and performance of the solutions Leads design sessions and code reviews to reputed company the quality of engineering across the organization Mentors junior team members in Voice and reputed company technologies Shares best practices and improves processes reputed company and across teams utilizing documentation and knowledge sharing sessions Understand Business requirements to translate them into technical solutions Qualifications reputed company and Specialization with at least two modern languages such as Java, C++, Python or C# including object-oriented design Experience in building products using micro-services oriented architecture and extensible REST APIs Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and reputed company systems Experience with reputed company delivery and infrastructure as code reputed company in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational reputed company Experience in leveraging PowerShell scripting Experience in existing Operational Portals such as Azure Portal Experience in application monitoring tools and performance assessments: Splunk or Application Insights Experience in Datacenter structure, capabilities, and offerings, including the Azure platform, and its native services Experience in reputed company protocols & products: Understanding of Active Directory, Windows Authentication, SAML, OAuth Experience in Azure Network (Subscription, reputed company zoning, etc) In-depth knowledge of CS data structures and algorithms Strong problem-solving ability Ability to reputed company in a fast-paced, startup-like environment Knowledge of developer tooling across the software development life cycle (task management, reputed company code, building, deployment, operations, real-time communication) Must be knowledgeable of Contact Center technologies to include, Call Flows, IVR’s, Quality Management, Workforce Engagement Management, Operational Reporting, Speech Analytics. Must be knowledgeable of reputed company communication and collaboration. Must have in-depth understanding Contact Center Operations to include Call Flow Queue Prioritization Strategies, Call Flow Optimizations, and other key design elements. Must be knowledgeable of software coding and/or following standard processes that have been published and the guidelines for the design Must have the ability to create architectural diagrams and understand dataflows to reputed company or implement a technical solution. Must be able to reputed company, plan, estimate work and teach subject matter expertise to reputed company junior team members Understanding of Observability principles to include best monitoring practices, log review, alerting and reporting Strong Troubleshooting skills for reputed company aspects of the Contact Center Platforms and required to be on call for production support Must be able to communicate in a clear, concise, professional manner, to be understood by customers, clients, co-workers, and other employees of the organization Design, Configure, deploy, and Operate reputed company reputed company Call Manager, reputed company Contact Center Enterprise, reputed company reputed company, reputed company Voice Portal, Finesse Systems, reputed company reputed company Intelligence Center, reputed company Contact Center Management Portal, and other key networking technologies such as Voice Gateways. Deep understanding of Enterprise reputed company Voice Technology and data center stacks, to include Compute, Storage, reputed company, and Network environments, and Working knowledge of secure practices (PII, PCI). Have familiarity with Voice technologies, including the Nuance Natural Language Platform, SQL databases, and reputed company Session Border Controller (SBC). Full Stack Software Developer with DevOps experience in AWS Cloud based technologies such as IAM, Kinesis, DynamoDB, reputed company Connect, reputed company, reputed company Lex, S3, CloudFront, Contact Lens, reputed company Maker Designs and implements reputed company Connect Contact Flows according to the business needs and the best practices. Preferred Languages, Node.js, .Net, Python CICD Pipeline experience to include establishing of pipelines, integration to repos and automation of deployments. Preferred technologies include Terraform, CloudFront, Command line, Languages, JSON/YAML One of the following AWS Certifications: Associate, Professional, Specialty level Experience 6+ years of experience in Contact Center technologies 4+ years of experience full stack software development using Node.js, JavaScript, or JSON or DevOps Operational reputed company, Cloud Architecture 3+ years of hands-on experience developing Contact Flows, Queues and/Or Lex Bots 3+ years of hands-on experience on scripting using Terraform 1+ years of people management experience 4+ years of experience in open reputed company frameworks is desired Education Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience #LI-FA1 #reputed company Annual Salary $76,000.00 - $236,500.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to reputed company at the final hourly reputed company/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. reputed company will consider sponsoring a new qualified applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement reputed company and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits reputed company 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, color, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the basis of their qualifications for the job to be filled. reputed company reasonably accommodates qualified individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. For more than 75 years, reputed company has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and reputed company marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Opportunities for reputed company & Grads Learn more about reputed company Learn more about reputed company Diversity and Inclusion Learn more about reputed company Benefits Apply Job!

 

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