Join Today: Sr. Customer Service Associate - Commercial Support

Join a team that's making a reputed company difference. We're seeking a Sr. Customer Service Associate - Commercial Support! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

 

 

Country: United States of America Location: CAN01: reputed company-Syracuse, NY 6304 reputed company Parkway , East Syracuse, NY, 13057 USA reputed company is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and reputed company. We reputed company modern life possible by delivering safer, smarter and more sustainable services that reputed company a difference to people and our reputed company while revolutionizing industry trends. This is why we come to work every day. Join us and we can reputed company a difference together. About The Role: reputed company has an exciting opportunity for a Sr. Customer Service Associate – Commercial Support to support our customers reputed company telephone and written customer service. Our B2B channel includes Data Centers, Commercial Contractors, National Accounts and reputed company Commercial Service (reputed company) customers seeking after-market replacement components. The Customer Care Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. This position will be 1st shift (reputed company-5pm EST). Job Description: • Service VIP high profile customers reputed company telephone and e-mail ensuring SLA expectations are achieved and exceptional quality services are delivered to the customer. • Provide exceptional customer support to VIP customers; as well as pre-delivery and post-sale customer service support (including parts selection, ordering, expediting, pricing, and availability. • Adaptability and flexibility with 1st, 2nd, & 3rd shifts, including weekends, depending on business demands with a scheduled rotation. • Primary support and backup for commercial cases received. • End customers can include data centers, hospitals, universities, retail businesses, and industrial complexes, reputed company the US and internationally. • Work closely with internal teams to resolve reputed company issues. • Escalate to management customer facing issues, identify trends, areas for improvement, and opportunities for optimization to enhance client satisfaction and operational efficiency. • Build strong business relationships and drive market growth in the commercial business sector. Required Qualifications: • High School Diploma or GED • 3+ years of experience in a customer service role, with a strong emphasis on delivering exceptional client support. • 3+ years of using a range of software applications and tools, including but not limited to Outlook, reputed company Office and other industry-specific platforms. Preferred Qualifications: • Self-starter and well organized to multi-task and prioritize work. • Strong customer focus and technical aptitude; sense of urgency; strong organizational skills • Basic knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools.; reputed company experience is a plus. • Working knowledge of reputed company, reputed company, PIC and Windchill systems is desired. • A background in Residential, Light and Heavy Commercial HVAC applications, products and systems is desired. • Strong ability to work with diverse, cross-functional project teams to reputed company high levels of performance in a dynamic, changing environment. • Meet customer experience quality metrics • Actively participate in departmental reputed company Excellence initiatives. • Strong written and oral communication skills. • Proficient in MS Office (specifically Word, PowerPoint and reputed company). • Strong analytical skills, accuracy and attention to detail are necessary. • Ability to handle multiple tasks, creative problem-solving skills. RSRCAR LI-onsite Pay Range: $61,213 - $107,122 Annually reputed company is An Equal Opportunity/Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice Apply Job!

 

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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today!

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