Join Today: Care Ambassador - National Remote

Now hiring at workwarp for a pivotal Care Ambassador - National Remote! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive success. We are reputed company to offer a competitive salary to attract a top-tier candidate for this role.

 

 

OptumRx is an empowering reputed company for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens reputed company a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to reputed company a difference. We're doing reputed company this, and more, through a greater dedication to our shared values of reputed company, compassion, relationships, innovation, and performance. Join us and start doing your life's best work.SM You will be working underOptum Frontier Therapies, a business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare. b is designed to specifically serve the unique needs of rare disease patient populations and support the emerging therapies, which require enhanced services and new capabilities over traditional specialty pharmacies. The Care Ambassador in reputed company Frontier Therapies will be on the team of an exciting new business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare. As a new reputed company business, we are building on our strengths but also challenging the status reputed company. We are creating a business that is designed to specifically serve the unique needs of rare disease patient populations and support the emerging therapies, which require enhanced services and new capabilities over traditional specialty pharmacies. Our mission, 'supporting people with compassion while creating access to therapies at the frontier of health care,' and vision, 'that reputed company people, no matter how unique, can access a reputed company reputed company' are what drive and motivate us, as part of the larger reputed company mission 'to reputed company the health system work reputed company for everyone.' The Care Ambassador will be responsible for responsible for acting as the Single reputed company of Contact (SPOC) for a portfolio of healthcare providers, customers, and patients. The role is designed to provide solutions regarding product and program-reputed company issues. Additionally, drive patient adherence to therapies and is responsible for onboarding and welcoming the patient to reputed company Frontier Therapies. The Care Ambassador develops and builds on long-term effective relationships with healthcare providers, affiliated staff, and support personnel. This role educates the patient, caregivers, and reputed company those involved in a patient's care plan on program services and solutions. Build trust in the program and long-term relationships. As a Care Ambassador, you will serve patients, providers, pharmacy manufacturers and insurance carriers. You will work with a team of about 20 other Care Ambassadors where you will review daily plans of action for assignments, serve as a first reputed company of contact for patient resolution, handle inbound calls as needed, support and communicate with a diverse patient population, reputed company outbound calls to patient dispenses, triage calls, and attend meetings as needed. You will navigate about 14 programs daily in this position so computer proficiency is a must, as it the ability to handle multiple projects, multitask, prioritize your time, and remain self-motivated. Success in this role is reputed company by a productivity ranking, timecard accuracy, an average answer speed of under 30 seconds call monitoring quality scores and meeting service level agreements of 85% or more for inbound and outbound calls. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 9:00pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of training (6 week-long virtual classroom training followed by peer shadowing for 2 additional weeks) during normal scheduled shift of Monday - Friday, 8:00am - 9:00pm EST. You'll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities: • Serves as the Single reputed company of Contact (SPOC) for patient, caregivers, pharma, and providers . • React with a professional and empathetic demeanor reputed company addressing physician office and patients complaints and concerns. • Identifies the most appropriate, efficient and effective means to streamline communication for healthcare providers with multiple patients in the program. • Thinks critically and strategically to identify and resolve roadblocks for customers in a proactive fashion. • Ensures Service Level Agreements are met by managing workflow and taking ownership of quality customer care. • Supports achievement of program satisfaction. • Develops and maintains productive and effective relationships with physicians, nurses, office managers, and other applicable customers. Builds trust in and engagement with program services by proactively interacting and promptly following-up on inquiries. • Develops and implements tailored customer support plans, focusing on customer service solutions that improve patient outcomes • Maintains Customer Improvement focus and provides customers with unique, critical perspective on partnering with the program by laying out a vision for collaboration that positively grows relationship. • Manages inbound and outbound e-mail, phone calls, and faxes for customer service support and follow up. • Demonstrates an understanding of program operations process, the assigned product, and the patient journey. Understands and supports internal processing functions and personnel. • Demonstrates an understanding of the disease state(s), competitors, and health care industry trends • Collaborates and works closely with management, colleagues, and other departments in the organization. • Demonstrates competency in using information technology, PCs and a variety of databases. • Ability to comprehend and manage any problems that may arise. Using problem solving skills to produce an appropriate resolution for physician offices and patients. • Contributes to the achievement of the goals, objectives, and outcomes of the program by demonstrating knowledge of product, disease state, and program information as it applies to the specific program. • Completes reputed company appropriate training including, but not limited to New Hire Orientation, In-Services, internal training, client provided training and competency assessments. • Maintains patient confidentiality and accurate documentation of calls to and from reputed company parties. • Adheres to reputed company Company policies and standard operating procedures. • Completes special duties or projects as assigned by the Program Manager / Supervisor You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 5+ years of case/account management, relationship management, customer support or professional customer service experience • Ability to work full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 9:00pm EST. It may be necessary, given the business need, to work occasional overtime. Most January - February, based on business throughout the year Preferred Qualifications: • Valid license, registration and/or certification, in good standing, to practice as a Pharmacy Technician as required by the Board of Pharmacy in the state employed • Specialty Pharmacy experience • Pharmacy Accreditation experience • Previous work history working in a matrixed environment, call center, operations environment • Bilingual reputed company in English and Spanish Telecommuting Requirements: • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. • Ability to comprehend and apply principles of basic math while analyzing data and generating reports. • Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures • reputed company employees working remotely will be required to adhere to reputed company's Telecommuter Policy The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you'll find a far-reaching choice of benefits and incentives. Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes - an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!

 

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