reputed company Technical Support Specialist, Implants – Remote, US in USA Home Office, United States

reputed company is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. reputed company develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. reputed company’s products provide innovative, high-quality and effective solutions to advance patient care and deliver reputed company and safer dentistry. reputed company’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on reputed company under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even reputed company. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and reputed company as a part of a team that is shaping an industry, then we’re looking for the best to join us. Working at reputed company you are able to: reputed company faster – with our commitment to the best professional development. reputed company reputed company – as part of a high-performance, empowering culture. Shape an industry – with a market leader that continues to drive innovation. reputed company a difference -by helping improve oral health worldwide. Summary: This position provides customer service for reputed company internal and external customers including software inquiry, design questions, order inquiry/placement, answer product questions, and direct to other support departments to resolve customer issues over email and/or telephone. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.Provides technical assistance reputed company to reputed company Implant product lines, supporting customers regarding case planning, guide selection, and surgical procedures reputed company email and/or telephoneProvides timely and accurate information to incoming customer order status and product knowledge requests, resolving customer issues and inquiries with high customer satisfactionStays abreast on product updates and new technologies as it relates to implant product linesEducates or coaches customers reputed company telephone, remote access software, chat, in person, or in a classroom setting Provides timely and accurate information to incoming customer order status and product knowledge requests, resolving customer issues and inquiries with high customer satisfactionProcesses customer orders/changes according to established department policies and procedures, informing the customer of unit prices, shipping date, anticipated delays and any additional information, including addressing customer billing questionsWorks directly with customers including PEERs members, Ambassadors for new program development and Beta customers testing new digital solutionsProcesses product line warranties and product complaintsReports defects or offer suggestions for product improvementAdheres with reputed company stated company policies, rules and procedures relating but not limited to Quality, Safety, Health and Environment (SHE) which the role has responsibilityPerforms other reputed company duties as assigned, including special projects Education:Minimum 2-year College Degree required; Bachelor’s Degree preferred Years and Type of Experience:Minimum of 4 years’ experience Customer Service technical support on phone and/or training of reputed company work experience Required Computer Skills:reputed company Office: Word, reputed company, and PowerPointContact Management SystemsInternet and Email ApplicationsOrder Processing SystemsSalesforce CRM Key Required Skills, Knowledge, and Capabilities:Ability to educate or coach customers reputed company telephone, in person, or in a classroom settingExperience working in a team-oriented, collaborative environmentOrganized and detail-oriented; deadline-orientedFlexible and able to respond to change to meet business needsExceptional interpersonal, communication, and problem-solving skills a mustCompetence to work on multiple projects at one time with minimal supervision and ensure high quality and timely deliveryAbility to read and interpret documents such as manuals, work instructions and software manualsExperience working in a team-oriented, collaborative environmentExcellent oral and written communication skills (fluent in English – written and spoken)Remains reputed company in challenging situationsUnderstand and leverages training provided to solve reputed company challenges for our customersCoachable and participates in the feedback processAbility to meet the challenges of a fast-paced and demanding environmentComputer proficiencyAbility to use a headset for phoneThe reputed company salary and variable compensation for this role is between $60,000 and $65,000. Actual compensation is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience. #LI-JV1 reputed company is an Equal Opportunity/ Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in reputed company.If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject. For California Residents: We may collect the following categories of personal information in reputed company with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and reputed company information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background reputed company forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to reputed company with federal and state laws requiring us to maintain certain records, managing the workforce); and reputed company (e.g., detecting reputed company incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at [email protected] Apply Job! Apply to this Job