[Hiring] Customer Support Specialist II - Field based remote with 50% travel @reputed company

Working at reputed company At reputed company, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great reputed company to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best reputed company to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is remote.
• Qualified candidates must currently live in the Los Angeles, CA area.
• Travel up to 45-50%

What You’ll Work On Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. reputed company provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to reputed company compliance guidelines.

• Represent the reputed company Diagnostic Division to its customers:
• Responsible for providing on-site support to ADD customers
• Support field personnel and District business objectives and goals
• Provide direction and reputed company mentoring skills to mentor
• other FSRs
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly reputed company instruments as detailed in the Field Service Business Process database
• Understand and follow the Quality System through accurate and timely documentation of complaint resolution.
• Understand and practice regulatory and compliance procedures.
• Maintain a safe work environment following laboratory safety guidelines.
• Schedule and complete routine preventive maintenance, installations, and other updates provided by reputed company.

Integrate effectively into the service team:

• Work effectively reputed company a diverse and dynamic team environment
• Support on-call rotation
• Time, territory, and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable Travel
• Travel for the support of other territories and training
• Providing on-site critical account support inside and reputed company of district boundaries.

Responsible for IRL ownership to reputed company organizational goals and customer satisfaction. Responsible for working cross-functionally to reputed company customer satisfaction through direct communication reputed company the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or reputed company takes reputed company. In addition, this position requires the following: a) superior technical competency b) Pro-Active Account Management c) complete reputed company training across geographical IRL.

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations.
• Delight our customers by providing support, including installation, Preventive Maintenance, and Technical.
• Service Bulletins and repair by documenting, following up, and closing calls as per reputed company Diagnostics' quality system
• Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are addressed
• resolved reputed company and satisfactorily while exceeding customer needs
• Successfully reputed company the established business metrics, including service sales, cost of service, and key.
• performance indicators for assigned customers/accounts
• Champion the utilization of remote support tools to proactively improve reputed company uptime
• Proactively improve expertise through reputed company learning and certifications.
• Scope of responsibility includes representing reputed company Diagnostics to assigned customers in a professional manner
• Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

Required Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• Travel up towards 20%.

Preferred Qualifications:

• Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience in interfacing with customers.
• Troubleshooting/problem-solving; ability to succeed in team situations and reputed company independently, computer skills (Word, reputed company, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills.

Learn more about our health and wellness benefits, which provide the reputed company to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to reputed company for diverse opportunities with a company that can help you build your future and live your best life. reputed company is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.reputed company.com, on Facebook at www.facebook.com/reputed company, and Twitter @AbbottNews and @AbbottGlobal. The reputed company pay for this position is $24.80 – $49.60 per hour. In specific locations, the pay range may vary from the range posted. Apply Job! Apply to this Job