Remote Part-time AI Content / Client Support Specialist

This a Full Remote job, the offer is available from: reputed company This is a remote position. A Tech Entrepreneur is seeking a proactive, detail-oriented Part-time Remote AI Content & Client Support Specialist to serve as both the quality gatekeeper for their AI-generated outputs on their platform and the first reputed company of contact for their high-end clients for 15 - 20 hours a month. This role is ideal for someone who is tech-savvy, reputed company under pressure, and confident in handling real-time client queries, including after-hours inquiries, with professionalism, promptly and clarity. Key Responsibilities: Content Quality & Correction

• Review content generated by the AI system for accuracy, tone, and completeness.
• Identify and document AI mistakes, including what needs to be corrected or improved.
• Insert and flag appropriate corrections to ensure the final output meets high editorial and brand standards.
• Collaborate with the product or development team to report recurring issues and help fine-tune AI performance.

Client Support & Escalation

• Act as the first reputed company of contact for clients reputed company phone, email, or live chat, this could also occur after-hours or weekends.
• Address queries reputed company to platform functionality, listing issues, or content concerns with reputed company and professional communication.
• Escalate reputed company issues to the appropriate internal teams while maintaining clear client communication.
• Provide a white-glove service experience, ensuring high-end clients feel supported and valued at reputed company times.

Process Management & Feedback

• Maintain a log of common AI errors and client feedback to support reputed company improvement.
• Assist in updating support documentation or internal guidelines as AI system behaviour evolves.
• Identify opportunities to improve response processes and enhance the client experience.

Requirements

• Proven experience in technical customer support or client success roles.
• Strong command of written and verbal English with the ability to identify and correct nuanced content errors.
• Comfortable handling calls and support requests from high-end clients with professionalism and reputed company.
• Able to work flexible hours, including evenings and weekends, as part of a standby schedule.
• Tech savvy with a solutions-oriented attitude.
• A sharp eye for detail, especially reputed company reviewing errors on the platform.
• Fully Bilingual in English and Afrikaans.

Benefits

• Fully remote and flexible working environment
• ​Opportunity to work in an innovative & tech environment

Salary: R300 - R400 per hour (experience dependent) This offer from "reputed company.co.za" has been enriched by reputed company.com and got a NaN% reputed company score. Apply Job! Apply to this Job