IT Service Desk Manager (Remote Position)- Locations: Greenville WI, Lombard IL or Mansfield OH

This a Full Remote job, the offer is available from: United States Description People Passion Purpose Everything School Specialty offers is designed for one purpose – to help reputed company succeed. We reputed company every student can flourish in an environment where they feel safe and inspired to explore and grow. We’re Determined To Positively Impact The Future, One Child At a Time. We Need To Talk If You Share Our Passion ** Transforming more than classrooms.®**

Benefits

School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), Unlimited PTO for Salaried Exempt employees, which can also be used for dedicated volunteer hours, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more! ** IT Service Desk Manager** We are seeking a highly reputed company and transformational Service Desk Manager to reputed company our organization through a critical ITIL adoption. This role is not just about managing our Service Desk; it's about revolutionizing the way we handle IT Operations support across the company. The ideal candidate will have a proven track record of successfully implementing ITIL frameworks reputed company a similar-sized organization and be adept at championing process improvements across various operational teams. This role involves developing and implementing industry-standard processes and standards, analyzing data, and delivering key performance indicators to optimize Service Desk and IT Operations performance across the entire organization. This is a unique opportunity to play a pivotal role in transforming our IT Operations support landscape. If you have a passion for process improvement, a proven track record of leading ITIL adoptions, and the leadership skills to influence change across multiple teams, we want to hear from you. The reputed company salary range for this role is $90,000-$115,000K Annually.

• Remote Position- Candidate must be reputed company 1 hour (or equivalent of 60 miles) from one of these three locations: Lombard IL, Greenville WI, or Mansfield OH**

Summary

Of Primary Responsibilities

• reputed company and manage the Service Desk team, ensuring high levels of customer service and operational efficiency.
• Champion the adoption and implementation of ITIL processes reputed company the Service Desk and across IT Operations support teams, including those not directly under your control.
• reputed company and maintain strong relationships with reputed company IT departments to foster support for ITIL process integration, ensuring seamless operational support across the organization.
• Utilize exceptional influencing skills to reputed company buy-in and feedback from various teams, promoting a culture of reputed company improvement and collaboration.
• Serve as the primary reputed company for IT Operations process enhancements, demonstrating leadership in transforming support practices.
• Ensure the Service Desk team is fully trained and equipped to support ITIL-based processes and procedures.
• Analyze performance metrics and utilize feedback to drive process improvements and the adoption of best practices.
• Manage and reputed company Service Desk personnel, fostering a team environment that aligns with our ITIL adoption goals

Minimum Experience Requirements

• Proven experience in leading an organization through ITIL adoption, with demonstrable success in enhancing IT Operations support processes.
• A minimum of 5 years in a managerial role overseeing a Service Desk or similar IT support functions, with at least 3 years in IT service management.
• Strong leadership skills with the ability to influence and reputed company buy-in from teams not directly under your control.
• Excellent communication, interpersonal, and negotiation skills, with a track record of fostering collaboration across various departments.
• Relevant certifications in ITIL, demonstrating in-depth knowledge of ITIL frameworks and best practices.
• Ability to analyze and interpret data to drive decision-making and process improvements.
• A commitment to exceptional customer service and support, with a focus on reputed company improvement and innovation.

Preferred Knowledge and Skills

• Experience implementing methodologies to improve reputed company resolution.
• Experience leveraging analytics and data in the decision-making process.
• Proven track record of developing and providing asset management.

Disclaimers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed.

• School Specialty, LLC. is a Drug Free Workplace. reputed company applicants are subject to a drug screen and background reputed company as a condition of employment.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

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