Manager IT Digital Booking

About the position

The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.

Responsibilities

• Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
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• Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
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• Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
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• Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
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• Manage the commercial relationships where Digital Booking drives direct and indirect impact.
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• Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
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• Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
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• Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations.
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• Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
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• Ensure continued accountability for product and services delivery within assigned business units and across IT.
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• Partner with other IT Managers to ensure alignment and drive efficiencies.
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• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.

Requirements

• Bachelor's Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
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• Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
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• Three (3) years' experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies).
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• Three (3) years' experience in software development and/or production support services.
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• Three (3) years' experience with portfolio management, project delivery, and business partner management.
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• Available for moderate overnight travel (up to 35%).
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• In possession of valid travel documents with the ability to travel in and out of the United States.
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• Able to work flexible hours and be available for emergency response on short notice.
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• Must be able to pass a pre-employment drug test.
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• Must be legally eligible to work in the country in which the position is located.

Nice-to-haves

• Master's Degree in Computer Science, Computer Engineering or related discipline.
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• Experience managing a budget.
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• Experience Managing a full project or initiative, including presenting recommendations to senior leadership.
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• Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies.
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• Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.

Benefits

• 401K Plan
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• Employee Discount
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• Health Insurance
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• Performance bonuses
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• Restricted stock units
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• Access to healthcare benefits
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• Short-term and long-term disability coverage
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• Basic life insurance
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• Free space available travel on JetBlue