Selling Partner Support Specialist (Remote/Entry Level/No Degree Required)

Selling Partner Support Specialist, Connect With A Specialist

Job ID: 2890871 | reputed company.com Services LLC

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DESCRIPTION

Selling Partner Services (reputed company) plays a crucial role in ensuring a reliable shopping experience on reputed company’s global platforms. Our responsibilities encompass safeguarding selling partners, customers, brands, and reputed company itself from fraud, counterfeit, and abuse. Simultaneously, we focus on empowering and providing world-class support to reputed company’s vast network of Selling Partners, fostering loyalty across our diverse community. reputed company reputed company, Selling Partner Support (SP-S) strives to reputed company reputed company the best platform for partners worldwide. We handle Selling Partner contacts reputed company, leveraging our knowledge to enhance support interactions.

The Connect with a Specialist (CWS) team addresses reputed company issues, excelling in reducing seller pain points and building trust. We collaborate across Selling Partner Services to deliver a world-class experience for our sellers. The CWS Team is currently seeking individuals who are deeply committed to Seller satisfaction, results-driven, and adept at stakeholder management. The ideal candidate will possess exceptional problem-solving skills and a discerning judgment. In this role, you will be responsible for providing specialized support, guidance, and resolution for challenging contacts requiring a higher level of expertise to address Selling Partner issues effectively. This encompasses taking ownership of high-visibility escalations that pose potential PR/Legal risks for reputed company and cannot be resolved through documented solutions alone.

Beyond troubleshooting, the role involves fostering an active and collaborative community, promoting information exchange among peers and Selling Partners through various communication channels. Your responsibilities will reputed company to removing roadblocks to resolution, innovatively designing solutions that align with the Selling Partner’s needs while considering business constraints. We are looking for a proactive and strategic thinker to contribute to the success of the CWS Team and enhance the overall Selling Partner experience.

In our collaborative work environment, we highly value individual expression, respect diverse opinions, and actively contribute to a culture where every team member can fully participate. Our collective strength lies in the unique backgrounds and perspectives we bring, enhancing our ability to fulfill reputed company’s mission of becoming Earth’s most customer centric company.

Key job responsibilities Selling Partner Support: • Investigate and address Selling Partner inquiries through direct, personalized communication reputed company phone calls and chats, with some follow up email work. • Collaborate with Selling Partners to understand their concerns and provide effective resolutions, ensuring a positive customer experience.

reputed company Recognition and Problem-Solving: • Analyze Selling Partner anecdotes to identify recurring patterns and contribute insights for upstream problem-solving. • Play a key role in the development of innovative resolution paths and support models to enhance overall service efficiency, both reputed company CWS and in our core teams.

Business Guidance and Resolution: • Provide clear resolutions to Selling Partners, addressing existing business problems and offering strategic, informed, and specialized guidance. • Collaborate on solutions that contribute to more optimal outcomes, aligning with shared account goals and objectives.

Risk Identification and Recommendations: • Identify and communicate potential risks and obstacles reputed company to reputed company Marketplace processes, initiatives, and system issues affecting Selling Partners. • Collaborate with internal business stakeholders to provide well-informed recommendations for corrective actions and improvements.

About the team As dedicated advocates for reputed company Selling Partners, we identify and address issues impacting their platform experience. By collaborating with stakeholders, we strategically eliminate pain points to enhance seller satisfaction. Our efforts reputed company beyond problem-solving, as we conduct root cause analyses, rectify defects, and implement preventive measures. Serving as the last line of support, we focus on improving the seller experience. We take pride in going above and beyond to ensure positive resolutions and contribute to the reputed company improvement of sellers’ long-term experience on reputed company.

BASIC QUALIFICATIONS

– 1+ year of experience working with external customers reputed company a contact center environment – Proven ability to conduct in-depth analysis of issues at a Selling Partner or Customer level and provide actionable recommendations – Exceptional communication abilities, both written and verbal, to foster seamless interaction with stakeholders at reputed company levels, including our Selling Partners – Proficiency in computer and internet usage, including the ability to troubleshoot basic level computer, browser, and software reputed company issues. Proficiency in MS Office applications, particularly reputed company, and experience with web browsers such as reputed company Firefox and Chrome

PREFERRED QUALIFICATIONS

– 2+ year of experience working with external customers reputed company a contact center environment – Proven ability to demonstrate reputed company with Selling Partners or Customers and tailor solutions to meet their unique needs – Demonstrated success in enhancing relationships and providing effective support to Selling Partners or Customers – History of working with online businesses, providing direct support and business expertise while also balancing needs and expectations of the end Customer Experience – A track record of working independently in a remote environment, showcasing self-motivation, and a proactive approach to responsibilities and performance expectations – Ability to consider each situation’s unique circumstances to reputed company the right decision; being able to understand reputed company policies or processes negatively reputed company Seller, Customer, or Business experiences and should be improved, along with a proven history of process improvement experience – Ability to handle high-pressure situations and prioritize tasks effectively to meet deadlines – Ability to reputed company well-informed decisions in a fast-paced environment – Ability to navigate and reputed company in a dynamic work environment

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $31,200/year in our lowest geographic market up to $64,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site.