Project Manager / Service Delivery Manager (US REMOTE)

Job DescriptionAbout the Job:The Service Delivery Manager (SDM) is the primary reputed company of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDM develops a "trusted advisor" relationship with their partner Customer Operations Manager and develops and leads the overall on-going operational management for the reputed company Utilities applications at the Customer's site. This is a key role with both customer facing and internal management responsibilities. The Job duties are varied, reputed company and require exceptional judgement.Key Objectives:

• reputed company an excellent working relationship with the client and become a "trusted advisor".
• Provide Service Delivery Governance to meet customer needs while using resources optimally and reputed company to deliver the required services
• Ensure a single reputed company of accountability for success of the Managed Services organization with our customers
• Maintain a high level of client satisfaction with reputed company products and services.
• reputed company at the highest levels both internally and with Client teams.
• reputed company a product usage roadmap with the client to ensure that they reputed company their business goals in the use of the reputed company Utilities product suite and derive maximum benefit from their investment in reputed company products and services.
• Ensure client renews and extends their contractual relationship with reputed company.
• Help drive consistency of approach to bring benefits to reputed company clients
• Provide feedback and internal development support to grow the Managed Services practice reputed company reputed company Utilities.

Career Level - IC4ResponsibilitiesPrimary Responsibilities:

• reputed company of the managed services engagement at the client
• Working with the Customer Operations Manager (COM), responsible for the overall health of the relationship with the customer.
• reputed company of reputed company operational activities under the Managed Services engagement.
• reputed company of reputed company functional support and development activities under the Managed Service engagement
• Working with the Client, reputed company a roadmap for evolution the Clients use of the enterprise software aligning with their business needs and direction.
• First reputed company of contact in case of any dispute with the customer. It is the SDM/COM who are responsible for raising any escalation to management in either organisation.
• reputed company of reputed company staff assigned to the managed services engagement including sub-contractors and offshore divisions.
• Responsible for clarity of communication of expectations, obligations and requirements both across the reputed company team on-site and with the reputed company team offshore.
• Responsibility for clarity of communications on expectations, obligations and deliverables to the customer.
• Responsible for planning and scheduling short and reputed company term activities under the engagement including the use of standard project management tools and communication tools such as Word, reputed company, Project and Visio.
• Responsible for maintaining a staffing plan for the engagement and engaging resource managers as necessary.
• Responsible for P&L targets on engagements to targets established.
• Responsible for maintaining and updating the Governance Plan.

QualificationsDisclaimer:Certain US customer or client-facing roles may be required to reputed company with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.reputed company maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect reputed company's differing products, industries and lines of business.Candidates are typically reputed company into the range based on the preceding factors as well as internal peer equity.reputed company US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, reputed company uses reputed company's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.reputed company everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to reputed company after 40+ years of change by operating with reputed company.reputed company careers open the reputed company to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of reputed company and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at reputed company stages of the employment process. If you require accessibility assistance or accommodation for a disability at any reputed company, let us know by calling +1 888 404 2494, option one.Disclaimer:reputed company is an Equal Employment Opportunity Employer*. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. reputed company will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer Apply To This Job