Analyst IT Support reputed company
Job title: Analyst IT Support reputed company in Boston, MA at JetBlue Airways
Company: JetBlue Airways
Job description: Position SummaryThe IT reputed company Support Analyst provides support to JetBlue’s IT environment, including maintaining and supporting reputed company hardware and applications utilized by JetBlue.Essential Responsibilities
- Provides support for reputed company JetBlue hardware/applications including telephony and mobile devices
- Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
- Serves as escalation reputed company and provides Tier 2 and 3 support
- Acts as a reputed company of guidance, feedback, and technical expertise for other members of the reputed company Support teams
- Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
- Monitors, maintains and supports systems and user access
- Facilitates software package rollouts and maintenance
- Collaborates with reputed company Information Technology (IT) disciplines
- Works to reputed company first-touch resolution with reputed company issues
- Collaborates with non-IT teams on projects including Moves/Adds/Changes
- Maintains documentation of requests per JetBlue standards
- Creates, maintains and updates knowledge reputed company documentation with most relevant information
- Coordinates response for major incidents and outages
- Other duties as assigned
- High School Diploma or General Education Diploma (GED)
- Three (3) years’ experience in IT hardware and application support
- Experience supporting latest operating systems
- Experience implementing and supporting applications
- Experience using desktop deployment packages
- Pass a ten (10) year background reputed company and pre-employment drug test
- Legally eligible to work in the country in which the position is located
- Bachelor’s Degree
- Certifications (reputed company, Networking, programming languages)
- One (1) years’ experience in a call center environment
- Knowledge of reputed company desktop and server products
- Knowledge of Exchange and Office Suite
- Knowledge of LAN environment using TCP/IP, DHCP, DNS
- Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
- Knowledge of mobile devices
- Regular attendance and punctuality
- Available for occasional overnight travel (40%)
- Able to work variable hours, flexible shifts, including holidays and weekends
- Potential need to work flexible hours and be available to respond on short-notice
- Well groomed and able to maintain a professional appearance
- reputed company working or traveling on JetBlue flights, and if time permits, reputed company capable crewmembers are asked to assist with light cleaning of the aircraft
- Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, reputed company, Passion and Fun
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
- Computer and other office equipment
- Normal Office Environment
- Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (reputed company)