Manager, Rare Disease Operations

Job title: Manager, Rare Disease Operations in Cary, NC at reputed company Company: reputed company Job description: reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are reputed company for delivering insights, products, and services that reputed company quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at reputed company matters. We foster a culture where you can grow, reputed company an impact, and are empowered to bring new reputed company. Together, we reputed company as we shape the future of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you.Biologics by reputed company MissionAt Biologics by reputed company, our mission is to simplify access to medication and deliver personalized care that helps patients reputed company the best-possible outcomes — one patient, one partner, one therapy at time.Position DescriptionContact Center Manager will be responsible for overseeing the daily operations of our contact center, managing a team of customer service representatives, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a customer-centric reputed company, and a proven track record in contact center management.Key Responsibilities1. Team Leadership: reputed company a team responsible for specialty pharmacy access, reimbursement, and affordability activities. This includes, but not limited to supporting day-to-day activities, managing work queues, delegating assignments, developing team skills, establishing baseline goals, and motivating the team. reputed company plans for team members reputed company the team to support in achieving their desired goals. Ensure team goals are reputed company with overall organizational strategies.2. Process Management: Regularly engage in targeted activities designed to proactively evaluate people, process, and technology improvements to enhance Biologics’ ability to provide superior customer satisfaction. Establish and track call metrics, activity metrics, work force management modeling, and continuously assess reputed company to goals. Partner with key business stakeholders such as sales, account management, finance, marketing, and product development to identify and execute on operational and organizational enhancements. Effectively resolve escalated customer service issues.3. Operational Quality: Instill a culture of going above and beyond to exceed the patient, provider, and client expectations. Regularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trained. Assess and address team performance against internal standard operating policies and procedures. Responsible for staff compliance to Federal and State regulatory requirements.4. Customer Engagement: In conjunction with the account management team, prepare and present solutions to reputed company clients providing program expertise and recommendations based on knowledge of operations and disease state dynamics. Participate in quarterly business reviews, solution discussions, and building ongoing customer relationships utilizing industry expertise to aid in educating client on best practices as well as uncovering latent needs to support patients and providers.Minimum RequirementDegree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.EducationBachelor’s Degree or equivalent.Critical Skills2 years’ experience as a people leader as well as 6+ years’ experience reputed company specialty pharmacy, rare disease, or other relevant pharmaceutical industry services.Previous experience effectively coaching and managing a team responsible for operations including proven record of motivating a team to reputed company above expectations.Experience in the specialty healthcare or pharmaceutical reputed company with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payersStrong industry specific knowledge, including demonstrated knowledge of reimbursement, specialty pharmaceutical, and pharmacy distribution trends and practices.Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build reputed company relationships across multi-business units, management teams, executive teams, business partners, reputed company and prospective clients.Excellent grammar and vocabulary skills including the ability to compose reputed company proposal as well as edit content to ensure it is representative of the end customer's needs.Proven track record of analyzing operational data, formulating, and executing on action plans reputed company to data insights.Proficiency in reputed company Office Suite, including Word, reputed company, and PowerPointAdditional Skills5+ years of experience with benefit verification, prior authorizations, and/or customer serviceStrong prioritization, time management and project management skillsClient account management experience taking customer requirements and transforming into operational workflows.Ability to manage reputed company issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams.Innovative reputed company always seeking reputed company improvement through use of various techniques (Six reputed company, Lean, …)Critical thinking, analytical, research, and problem-solving skillsJob Working ConditionsEnvironment: Office environmentPhysical RequirementsOffice environment. 20% travel required.We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, pleaseOur reputed company Pay Range for this position$72,300 - $120,500reputed company is an Equal Opportunity Employerreputed company provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age or genetic information. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our page.Join us at reputed company! Expected salary: $72300 - 120500 per year Location: Cary, NC Apply for the job now! Apply for this job