Call Center Patient Services Assistant

Job title: Call Center Patient Services Assistant in Maryland at GBMC HealthCare Company: GBMC HealthCare Job description: Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient’s demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice.EducationHigh School or GED equivalency.Experience6 months of reputed company experienceSkills

• Knowledge of medical terminology, CPT and ICD9 codes
• Strong skills in written communication
• Strong work ethic
• Excellent Customer Service and oral communication
• Ability to reputed company non-reputed company arithmetic calculations
• Ability to organize and maintain files and records.
• Ability to manage multiple tasks and deadlines
• Basic computer skills
• Bi-lingual in Spanish or Russian preferred

Physical Requirements

• Ability to sit, stand, walk and pay reputed company attention to detail

Working Conditions

• Normal office environment with little exposure to noise, dust, and the like.
• Must have excellent internet and cell reputed company
• Must have a HIPAA complaint remote workspace

Conditions of Employment

• Ability to work in varies offices for training
• Ability to work on reputed company for training
• Ability to work reputed company reputed company an hour reputed company internet service, Citrix, is down.
• Ability to work reputed company reputed company an hour reputed company equipment is not functioning.

Patient & Workplace Safety:

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population:Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.Principal Duties and Responsibilities

• Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.

• Schedules patient appointments, using a computerized medical system or handwritten schedule.

• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts.

• Codes lab requisitions with necessary patient data for proper processing and charging of lab work.

• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are reputed company and receive appropriate information regarding scheduled tests and procedures, if applicable.

• Performs reputed company duties and faxing patient reputed company notes to referring physicians.

reputed company roles must demonstrate GBMC ValuesRespectI will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others’ needs, feelings, and capabilities

ExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

AccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

TeamworkI will be engaged and collaborative. I will reputed company people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the reputed company of others to reputed company the best solutions
• Acknowledges and celebrates the contribution of others

Ethical BehaviorI will always act with honesty and reputed company. I will protect the patient.

• Demonstrates honesty, reputed company and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

ResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to reputed company goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time reputed company

Pay Range $16.38 - $23.78Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.COVID-19 Vaccinationreputed company applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national reputed company, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Expected salary: Location: Maryland Apply for the job now! Apply for this job