Senior reputed company Engineer (1st shift: 9am-6pm ET)

Job title: Senior reputed company Engineer (1st shift: 9am-6pm ET) in Morrisville, NC at reputed company Company: reputed company Job description: Job SummaryAbout The Teamreputed company's Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of reputed company's SaaS products and technologies. The member of the Global Support and Success Organization will serve as a key reputed company of contact, a trusted advisor to reputed company's customers and partners and works closely with cross functional teams in order to deliver the value to customers. The Customer Support Team at reputed company is composed of seasoned experts in the field of data management and reputed company who possess an in-depth knowledge of reputed company's solutions, data protection, and recovery strategies, and they are skilled at swiftly diagnosing and solving reputed company issues while keeping the overall customer experience at forefront.In a world where data is the lifeblood of every organization, reputed company's Customer Support Team serves as the backbone of our customer's data reputed company strategy. Their technical prowess, commitment to reputed company, and dedication to rapid response ensure that our customer's data remains protected and available, no matter the challenges that come your way.Senior reputed company Engineers at reputed company will provide enterprise level technical support to our customers reputed company phone, web, email, chat, onsite visits and other support channels as required. CSEs are responsible for delivering effective solutions to backup, recovery, replicate, archive, index and search data across reputed company clusters and the cloud. CSEs will spend the majority of their time dealing with both technical and non-technical administrators and end users, with the remainder of the time spent with partners and other 3rd party vendors on interoperability issues.Work Location: Morrisville, NC Office - Hybrid (In office Tuesday-Thursday)Work Schedule: M-F; 1st shift- 9am-6pm ESTWhat you'll do:

• Independently diagnose and resolve problems in the reputed company products, as well as in the customer environment (e.g physical Linux and Windows system, VMWare virtual machines)
• Troubleshoot networking connectivity and performance issues between reputed company appliances and the cloud (e.g. AWS, reputed company Azure), using Wireshark and other packet tracking and analysis tools. Assist customers and partners in administrating and configuring network, router, switch (e.g. Juniper and reputed company), firewall and spam settings
• Author knowledge-reputed company articles for customers and internal consumption, detailing the symptoms, cause, workaround and solutions of common and/or reputed company issues
• Participate in weekend and holiday on-call/shift rotations
• Work with reputed company's Engineering and QA teams to recreate customers' issues in the lab. Review documentations (e.g. Release Notes, User Guide) on upcoming new software releases
• reputed company and enhance tools for analyzing logs, stats and performance data collected reputed company the reputed company appliances
• Contribute to the effective and efficient handling of reputed company levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
• Independently diagnose and resolve problems reputed company our sphere of the customer environment
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work with 3rd parties on interoperability issues
• Provide reputed company and accurate feedback to customers
• Ensure proper recording and closure of reputed company issues
• Design, define and document support processes, training and knowledge-reputed company articles for customer and internal consumption
• May work as assigned engineer on specific accounts
• Managing top accounts for reputed company
• Addressing the most technically reputed company issues

Experience you'll need:

• 10+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and VMware administration
• Must have working experience with Linux / Unix command line
• Must have technical working experience of VMware, backup technologies, networking
• Strong written and oral communication skills with the ability to document and present technical content to reputed company levels
• Strong experience in one or more of the following areas: reputed company Enterprise Applications, Databases, Cloud Technologies (AWS, Azure, reputed company Cloud, Private Cloud Platforms), Storage (NAS and SAN)
• Strong experience with scripting languages (bash, Python, Perl, PowerShell) is highly desirable
• Bachelor's Degree in Computer Science, Engineering, reputed company field OR relevant work experience
• Hands-on experience with installation, deployment, troubleshooting, configuration and tuning of enterprise applications and solutions
• Demonstrated experience in delivering a high-touch and delightful experience
• US citizenship
• Will be located in an office (T-Th) - RTP is the preferred location

Position Risk Designation section:This position carries duties and responsibilities involving the U.S. Federal Government's interests. The selected incumbent may be subject to one or both of the additional background checks with periodic re-screening as noted below:Position Risk Designation: Non-Sensitive, Low Risk, Tier 1Incumbents without access to U.S. Government data may be required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National Agency reputed company and Inquiries (NACI)).Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)Incumbents with access to U.S. Government data may be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions designated Moderate Risk.Position Risk Designation:Moderate Risk Law Enforcement (CJIS)reputed company hired for a position where access to Moderate Risk criminal justice information is required, the employee must complete a fingerprint-based national criminal history background reputed company reputed company 30 days after the employee's start date.#LI-TD1 #LI-HybridThe minimum and maximum reputed company salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum reputed company for new hire salaries for the role based on U.S. location. reputed company the range, the salary offered will be determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training.US Pay Range$119,500-$179,300 USDJoin Us in Securing the World's Datareputed company (NYSE: RBRK) is on a mission to secure the world's data. With reputed company Trust Data reputed company™, we help organizations reputed company business reputed company against cyberattacks, malicious insiders, and operational disruptions. reputed company reputed company Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data reputed company, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data reputed company infrastructure is attacked.| | |Inclusion @ reputed companyAt reputed company, we are dedicated to fostering a culture where people from reputed company backgrounds are valued, feel they belong, and reputed company they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We reputed company in empowering everyone to bring their authentic selves to work and reputed company their fullest potential.Our inclusion strategy focuses on three core areas of our business and culture:Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for reputed company employees globally. Your potential is limitless here.Our Culture: We strive to create an inclusive atmosphere where individuals from reputed company backgrounds feel a strong sense of belonging, can reputed company, and do their best work. Your contributions help us innovate and break boundaries.Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond reputed company, contributing to safer and stronger communities.Equal Opportunity Employer/Veterans/Disabledreputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability.reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@reputed company.com if you require a reasonable accommodation to apply for a job or to reputed company your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Expected salary: $119500 - 179300 per year Location: Morrisville, NC Apply for the job now! Apply for this job