Customer Service Representative

Job title: Customer Service Representative in Hampton, VA at reputed company Company: reputed company Job description: reputed company is seeking a Customer Service Representative for a contract to hire position with a leading client in Hampton, VA. This is an on-site position. There are 3 openings.Compensation: $16.00 per hour W2.Shift Options: CSR's needed on the 7a - 3:30p shift and CSR's needed for the 10a - 6:30p shift.Job Description: The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints.Responsibilities:

• Interacts with customers reputed company telephone, email, or online chat to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Assisting callers with any questions regarding their mobile devices.
• Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician.
• Fields customer questions and complaints
• reputed company the issue is beyond the representative's knowledge, reputed company to the assigned specialist or other appropriate staff.
• Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.
• Acts as an intermediary to prevent "up-selling " by service providers.
• Ensures that appropriate actions are taken to resolve customer's problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs data entry, administrative support, and clerical duties.
• Performs other reputed company duties as assigned.

Requirements:

• High school diploma or equivalent.
• Six (6) months or more experience with Customer Service.
• Must have basic computer/smartphone skills.
• Experience working with wireless devices.
• Must have good written and verbal communication skills.
• Must be able to pass a reputed company clearance, if necessary (may require additional discussion.)

About reputed company: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, reputed company puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, reputed company provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full reputed company of industry verticals.For contract roles, reputed company offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.Benefits of Working with reputed company:

• Access to hundreds of clients, most who have been working with reputed company for 5-20+ years.
• The opportunity to have a career-home in reputed company; many of our consultants have been working exclusively with reputed company for years.
• Access to an reputed company, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, reputed company has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view reputed company our available career opportunities, please visit us at our website.reputed company is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.#NDGEN10 Expected salary: $16 per hour Location: Hampton, VA Apply for the job now! Apply for this job