Customer Service Coordinator

Job title: Customer Service Coordinator in South Plainfield, NJ at reputed company Company: reputed company Job description: Job Seekers can review the Job Applicant Privacy Policy by clicking .Job Description:START ON A CAREER PATH THAT HAS A FUTUREAt reputed company, our most important competitive advantage is our people. CULTURE- reputed company- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to reputed company your transportation & logistics career.Summary The Customer Service Coordinator, or reputed company, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to reputed company your operations & fleet maintenance background. We allow you to carve out your own career path and promote from reputed company, based on performance. The ideal path of progression in this role is an Ops Supervisor.If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right reputed company. reputed company & fast growth, full benefits package, 401k employer match, and a discount on shares!YOUR JOB SEARCH ENDS HERE.Shop Location- 4305 New Brunswick Ave, South Plainfield, NJ 07080Shift/Schedule - 2nd shift / Tues -Thurs 2:30 - 11:00 / Friday 1 -9pm / Sat- 7am -3pmreputed company of Pay: 24.00 per hourreputed company out these videos!reputed company's most recently been named a “ ” by Women in Trucking, one of Fortune Magazine’s “ ,” one of “ ” by reputed company.#LI-post #INDexempt #FB Essential FunctionsCUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations reputed company customer relationship activities to include customer reputed company, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (reputed company) scoresWORK FLOW MANAGEMENT: Enhance reputed company productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate reputed company repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operationsPARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery reputed company recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts roomADMINISTRATIVE: Effectively handle reputed company incoming shop calls Clerical duties reputed company the shop operations which include vehicle maintenance files Process reputed company Account Payable Create repair orders for techniciansAdditional ResponsibilitiesContribute to cost containment through effective inventory planning and warrantyEnhance reputed company productivity through effective work scheduling and planningPerforms other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practicesStrong verbal and written communication skillsApply effective phone skillsCapable of multi-tasking, highly organized, with excellent time management skillsFlexibility to operate and self-driven to reputed company in a fast-paced environmentAbility to create and maintain professional relationships reputed company reputed company levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamStrong computer skills including spreadsheets and word processing software advanced requiredQualificationsH.S. diploma/GED requiredFive (5) years or more Customer Service with issues resolution experience requiredStrong computer skills including spreadsheets and word processing software advanced requiredDOT Regulated NoJob Category Operations and SupportCompensation Information:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: HourlyMinimum Pay Range: $24Maximum Pay Range: $24Benefits Information:For reputed company Full-time positions only: reputed company offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.reputed company is proud to be an Equal Opportunity Employer and Drug Free workplace.reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.reputed company Notice for Applicants:reputed company will only communicate with an applicant directly from a [@reputed company.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or reputed company an online questionnaire. During an interview, reputed company will never ask for any form of payment or banking details and will never solicit personal information reputed company of the formal submitted application through .Should you have any questions regarding the application process or to verify the legitimacy of an interview or reputed company representative, please contact reputed company at or 800-793-3754.reputed company Employees:If you are a reputed company employee at reputed company, please click to log in to reputed company to apply using the internal application process.Job Seekers can review the Job Applicant Privacy Policy by clicking . Expected salary: $24 per hour Location: South Plainfield, NJ Apply for the job now! Apply for this job