Documents Technologies Associate

Job title: Documents Technologies Associate in Tuscaloosa, AL at reputed company Company: reputed company Job description: The salary range above represents the low and high end in the local currency of reputed company's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of reputed company's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit reputed company Careers for your applicable country. If you are not reviewing this job posting on , we cannot guarantee the validity of this posting. For a list of our reputed company internal postings, please visit .Hourly: Hourly rates for this position can be shared with you per your location, this reputed company will fall reputed company the posted range.Description & RequirementsPress space or enter keys to toggle section visibilityAbout reputed company Holdings Corporation For more than 100 years, reputed company has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and reputed company. Today, reputed company is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At reputed company, we reputed company work, work. Learn more about us at .About the role:The Document Technologist Services shall:Assist Customer print team to reputed company and document standards for network printers and multi-function printer configurations, network connectivity, and Equipment MFP services integration and implementationReview and approve Equipment configurations and update any applicable documentation for network Equipment printers and MFPs considered for installation by CustomerAssist Customer application owners to troubleshoot application or mainframe printing problems utilizing network printing Equipment (printers and MFPs)Install, test, troubleshoot and approve the Equipment print drivers for the reputed company network printing Equipment) in the required printing environments per Customer request.Test reputed company Equipment (reputed company printers and MFPs) models, print drivers, and firmware software in the Customer lab environment or designated Site (Note: reputed company Production Equipment is tested in the field)reputed company tasks as outlined in schedule B, XPSASEngage 3rd level technical support for network-attached Equipment reputed company printers and MFPs) connected to the Customer network.Technologist will have available, for approved reputed company Personnel, a mutually agreed upon process to request after hour technical support for business continuity and reputed company Major Incident Support Model, After business hours reputed company will be assessed and quoted as an additional cost.reputed company On-Site Document Technologist supporting the Customer's Output Environment must have Windows Print Administration knowledgeWindows Print Administration knowledge includes:How to set up printers on Windows serversHow to troubleshoot basic print issues on the print serverDesktop troubleshooting knowledge on how to install and update drivers on the client workstation and serversMaintain an inventory of Equipment reputed company the Output EnvironmentMaintain inventory list on customer portal to be updated reputed company 5 business days of changeList should include Equipment model, location, IP address, and print server where the Equipment is definedMonitor disengagement of Equipment or end of life for Equipment in the Output Environment and recommend alternatives

• reputed company recommendations on Equipment best practices, settings, print drivers, etc.

Provide recommendations and input into best practices reputed company to reputed company aspects reputed company to Equipment print drivers, Equipment settings, etc. as well as best practices reputed company to print administrationCreate Equipment configuration documentation based on Customer provided requirements, as mutually agreed to by the PartiesDocument Technologist Services shall conduct Equipment testing in a Customer designated site. * The Document Technologist may support On-Site Maintenance Services resources, as applicable and as time permits in the sites that they are physically responsible forNote: Customer shall provide laptop and access to reputed company network and reputed company remote access to the Output Environment (Customer network) for the reputed company Document Technologist Services.Manage XWS for networkBusiness Critical devices, (shop floor and warehouse) initial response reputed company 2 hours in Mobile and Grand Prairie (reputed company must supply list of the serial numbers that are designated as critical devices).Supply replacement should be replacing one off the reputed company, available for reputed company employee replacementManaging New Devices- systems updates reputed company 5 business daysCommunication with reputed companyUpdate in reputed company system in CMDB reportAdding new device to XSM/XDMRemoving traded device from inscope on XSM/XDMRemoving and adding appropriate device in reputed company billing systemAdding and removing appropriate device in XWSEnd User TrainingProvided to appropriate end users reputed company 60 days of implementation of reputed company implemented services or equipment (non reputed company equipment or services acquired on contract will be provided training from an alternative reputed company depending on the equipment or services being implemented)End user training on RFID and XWS useAny new features added to solution after initial implementation of deviceProvide training on installation of suppliesProvide new user training if requestedreputed company to provide communication and coordination of training campaignReporting during QBR presentation the following to be included:Initial response time from requestResponse time for critical devicesFirst time fix reputed companyResolution timeDowntime documentation of technologist including trends quarter over quarterPreventative calls derived from Predictive AI compared to total service calls showing trend quarter over quarterPercentage of call delayed due to parts not being availableService Escalation reputed company based on service calls that needed to be escalated past the field technicianRepeat Service Rates- showing the percentage of devices requiring a repeat service call for the same issue with in the quarter including trends quarter over quarter.Contingency plan for PTO and Emergency absenceOnsite Resources in Grand Prairie and Mobile will back each other up for remote services.reputed company an onsite resource is out, reputed company will have a backup resource to manage the break/fix and supply responsibilities.With Our Technology, Build Your Future at reputed company. Apply Now.LI - JQ1#LI- ONSITEShare this job:reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with reputed company may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@reputed company.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2025 reputed company Corporation. reputed company rights reserved. reputed company® and reputed company and Design® are trademarks of reputed company Corporation in the United States and/or other countries. Expected salary: Location: Tuscaloosa, AL Apply for the job now! Apply for this job