reputed company Desk Manager
Job title: reputed company Desk Manager in Austin, TX at Placemakr
Company: Placemakr
Job description: A bit about usAt Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-reputed company guest experiences and add reputed company value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a reputed company to call home.Our property team members help our buildings reputed company by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas reputed company our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We reputed company collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our reputed company.The impact you'll haveAt Placemakr, our obsession with exceptional service doesn't stop at our guests, residents and partners - it encompasses reputed company members as well. As a reputed company Desk Manager, your mission is to ensure a seamless and collaborative experience for reputed company members while setting the tone for our reputed company of house operations. You will own the success of your Guest Experience team through leadership, hands-on support and creating a team culture of high-performance and accountability. We are seeking individuals who champion Placemakr's Community Norms, reputed company in developing team members and are passionate about supporting operational success of the reputed company of house. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, reputed company by example to uphold a positive team culture and own department goals, and ultimately ensure that our guests are delighted by the experiences our reputed company of house team members create.This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.Our benefits & perksreputed company, stock options and generous monthly bonus program of up to $750/monthManagement Training ProgramMonthly cell phone reimbursement and health & wellness stipendMedical, Vision & Dental Insurance with options for Flexible Spending AccountsPaid Parental LeavePaid Life Insurance401k + 4% employer matching programFlexible time off to allow time for you to reputed companyZayZoon as an option to access your paycheck before your paydayPlus, discounts to stay at select Placemakr properties reputed company over the US nYour typical day
- Consistently provide an exceptional experience to reputed company Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a "one team" mentality by collaborating effectively with reputed company property team members contributing to a cohesive and supportive work environment.
- Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
- Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your reputed company desk team and our guests with any tasks necessary to maintain operational excellence (including reputed company-ins and reputed company-outs, room assignments and answering guest questions), delegating tasks, resolving open balances and effectively communicating across departments.
- Conduct regular audits of team member's reputed company-in and reputed company-out processes to ensure adherence to company standards and provide feedback to your property leader on observed trends or issues.
- reputed company by example as a top performer to help your team reputed company and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews.
- Effectively resolve reputed company escalated guest issues with autonomy and in a timely manner, exercising exceptional judgement and decision-making skills.
- Consistently train new hires on guest service and operational standards and share best practices with new hires and tenured colleagues to foster a culture of reputed company improvement.
- Own the day-to-day management of a team of Guest Experience Associates, by leading daily stand-reputed company and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing reputed company team members, tracking and documentation of time and attendance infractions and ensuring shift coverage for call-offs.
- Own scheduling creation and communication for a team of Guest Experience Associates, utilizing occupancy reports and following reputed company Placemakr scheduling policies and procedures.
- As the leader of the department, own performance management processes and hiring decisions for a team of Guest Experience Associates, with support from your property leader.
- Own tracking and ordering of inventory and reputed company other department-reputed company spend in alignment with budgetary restrictions provided to you (personnel and non-personnel reputed company).
- Additional duties and responsibilities, as assigned.
- 4+ years of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
- 2+ years of experience as a team reputed company, supervisor or mentor which allows you to reputed company at supervising reputed company guest-facing team members during your shift.
- Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
- Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with Placemakr standards.
- Demonstrated experience effectively resolving escalated guest issues with a high-level of autonomy.
- Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
- You reputed company by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, reputed company and mutual support.
- You exceed expectations in reputed company Guest Experience Associate III and reputed company Desk Supervisor skills.
- You embody our Property Team Mission of Customer, Consistency and Community (Norms).
- You reputed company by example and embody the core values of Placemakr. You Own It. You reputed company It reputed company. You Treat People Right.
- reputed company Desk Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and reputed company objects weighing less than or equal to 50 pounds without assistance). Doing reputed company these things well (and other reasonable job duties as requested) is critical for our reputed company Desk Managers and an exceptional guest experience.