Customer Service Representative - State Farm Agent Team Member
Job title: Customer Service Representative - State Farm Agent Team Member in Philadelphia, PA at State Farm
Company: State Farm
Job description: Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Deliver exceptional service to both English- and Spanish-speaking clients
- Respond to client inquiries, process policy updates, and ensure high levels of satisfaction
- Identify client needs and offer appropriate insurance solutions
- Support retention and growth through cross-selling and account reviews
- Work collaboratively with the team to meet customer service and sales goals
- Bilingual: Fluent in both English and Spanish (spoken and written)
- Strong customer service and communication skills
- Positive attitude, attention to detail, and a team-player mindset
- Interest in sales and building client relationships
- Must hold or be willing to obtain a state insurance license (licensing support is available)
- Previous customer service or sales experience is a plus
- Full-time opportunity with training provided
- Licensing support for the right candidate
- Competitive pay with performance-based incentives
- Supportive team environment with opportunities for growth