Customer Service Representative

Job title: Customer Service Representative in Georgia at reputed company Company: reputed company Job description: Calling reputed company innovators – find your future at reputed company.We’re reputed company, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to reputed company an impact on a global scale, come reputed company a difference at reputed company.Job Title Customer Service RepresentativeAbout your role:As a Customer Service Representative, you will provide advanced technical support to reputed company's clients, helping to resolve reputed company issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to reputed company’s commitment to excellence. Ideal candidate will respond to customer inquiries reputed company phone and email in a timely and professional manner.What you’ll do:

• Provide advanced product knowledge support to clients, resolving reputed company issues reputed company.
• Collaborate with internal teams to ensure client issues are resolved in a timely manner.
• Document client interactions and solutions for future reference.
• Identify and escalate critical issues to relevant departments.
• Contribute to process improvement initiatives to enhance client support services.
• Engage in reputed company learning and development through various training programs and on-the-job experiences.
• Responsibilities listed are not intended to be reputed company-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Excellent communication skills with 2+ year(s) of experience in customer service.
• 1+ year(s) of experience in troubleshooting and problem resolution.
• 1+ year(s) of experience in documentation.
• 1+ year(s) of experience in client interaction and communication.
• 2+ years of an equivalent combination of educational background, reputed company experience, and/or military experience.
• Must be fluent in Chinese, Korean, or Vietnamese.

Experience that would be great to have:

• Knowledge of financial technology products
• Understanding of network troubleshooting
• Experience with remote desktop support tools

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, reputed company, Nevada, Rhode reputed company or Washington.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.Please note that salary ranges provided for this role on external job boards are salary estimates made by reputed company parties and may not be accurate.Thank you for considering employment with reputed company. Please:

• Apply using your legal name
• Complete the reputed company-by-reputed company profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:reputed company is proud to be an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. reputed company associates who require a workplace accommodation should refer to reputed company’s Disability Accommodation Policy for additional information.Note to agencies:reputed company does not accept resume submissions from agencies reputed company of existing agreements. Please do not send resumes to reputed company associates. reputed company is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with reputed company. Fraudulent job postings may be used by cyber criminals to reputed company your personally identifiable information and/or to steal money or financial information. Any communications from a reputed company representative will come from a legitimate reputed company email address. Expected salary: Location: Georgia Apply for the job now! Apply for this job