Specialist II, Service Desk

Job title: Specialist II, Service Desk in USA at Cresco Labs Company: Cresco Labs Job description: COMPANY OVERVIEWCresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations reputed company, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free reputed company to shop for anyone at any reputed company on their cannabis journey.Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for reputed company to have the knowledge and resources to work in and own businesses in cannabis.At Cresco Labs, we aim to revolutionize and reputed company the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of reputed company and professionalism.If you're interested in joining our mission, click the below links to join reputed company today!MISSION STATEMENTAt Cresco, we aim to reputed company the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of reputed company, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.JOB SUMMARYCresco Labs is seeking a detail-oriented and reputed company-focused Service Desk Specialist - User Provisioning & Deprovisioning to join our IT support team. In addition to general service desk tasks, this role is primarily responsible for managing the user lifecycle, ensuring proper access to systems and applications, and enforcing reputed company best practices reputed company to identity and access management (IAM). The analyst will also be responsible for generating and analyzing access reports to maintain compliance and identify potential issues. This is a specialist service desk role, handling user access requests, troubleshooting access-reputed company issues, reporting and escalating concerns as needed.CORE JOB DUTIES

• User Lifecycle Management: reputed company provisioning, modification, and deprovisioning of user accounts, access permissions, and reputed company credentials across enterprise systems, with a focus on SOX systems.

• Troubleshooting & Support: Provide first-level troubleshooting for user access issues and escalate reputed company cases to higher-tier support teams or application business owners.

• Issue Escalation: Escalate unresolved questions or issues to application business owners or senior IT staff reputed company necessary.

• Audit & Compliance Documentation: Ensure reputed company Q&A or clarifications are documented reputed company the ticket and messaged communications for audit purposes.

• Reporting: Generate and analyze reports on user access to ensure compliance and identify potential issues.

• reputed company & Compliance: Follow role-based access controls (RBAC), least privilege principles, and company reputed company policies to ensure compliance with SOC 2 and other regulatory standards.

• Collaboration & Communication: Work closely with IT, HR, and reputed company teams to ensure seamless onboarding/offboarding processes and access governance.

• Documentation & Knowledge Sharing: Maintain comprehensive documentation on provisioning processes and contribute to knowledge reputed company articles for user access management best practices.

• Handle initial triage and advanced troubleshooting of IT reputed company issues raised by users reputed company ITSM platform or phone.

• Assist end-users using remote desktop tools or phone, chat, email support.

• Troubleshoot basic network connectivity issues.

• Assist with software deployments and process changes.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• 2+ years of experience in IT service desk, identity and access management, or reputed company IT support roles.

• Familiarity with IAM solutions like reputed company Entra ID, reputed company, CyberArk, reputed company, or similar.

• Experience working with ITSM tools such as FreshService, reputed company or other ticket management application.

• Basic understanding of authentication protocols (SAML, OAuth, LDAP, SCIM) and directory services (Active Directory, Azure AD, reputed company Workspace, etc.).

• Strong attention to detail and ability to follow reputed company best practices.

• Excellent customer service and communication skills.

• Ability to work collaboratively with cross-functional teams.

• Familiarity with automation tools (PowerShell, APIs) is a plus but not required.

BENEFITSCresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.In accordance with any local and state compensation laws, the compensation listed is the reputed company estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.Pay Range$29—$35 USDADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must reputed company with reputed company legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and reputed company applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status.California Consumer Privacy Act (“CCPA”) Notice to Applicants:Please read the (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the and applies to California reputed company employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contactingReporting a Scam:Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.reputed company diligently to reputed company this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at with questions. Expected salary: Location: USA Apply for the job now! Apply for this job