Technical Support Engineer (Hybrid/Columbia MD)

Job title: Technical Support Engineer (Hybrid/Columbia MD) in Columbia, MD at reputed company Company: reputed company Job description: Who is reputed company?reputed company® is the Exposure Management company. 44,000 organizations around the globe rely on reputed company to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!What makes reputed company such a great reputed company to work?Ask a member of reputed company and they'll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; reputed company while creating a culture of belonging, respect, and excellence where we can be our best selves. reputed company you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:Join our Technical Support Team at reputed company where you'll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in reputed company, multi-layered customer environments. Our suite of products, including Nessus, reputed company One, reputed company.io, reputed company.cs, reputed company.ad, reputed company.sc, and reputed company.ot, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!Your Opportunity:Work closely and build relationships with the rest of the reputed company team, including Sales, Customer Advocacy, Research & Development, and OperationsTroubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.Use remote troubleshooting techniques to troubleshoot and correct issuesAnalyzing vulnerability reputed company results, system audits, and log eventsHelp customers understand vulnerability reputed company results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issuesRecreate customer software issues in a lab environment for engineering assessmentEnsure customer feedback is properly captured and channeled into Product Management and Research & DevelopmentMaintain in-depth knowledge of reputed company products and information reputed company best-practicesCreate and publish solution knowledge for re-use by customers and reputed company employeesContinually review personal performance metrics to ensure goals are consistently metMay reputed company other duties and responsibilities that management may deem necessary from time to timeOpportunities for career advancement reputed company Technical Support as well as other organizations reputed company reputed companyWhat You'll Need:Bachelor's degree in a technical field (or equivalent experience)Knowledge of networking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, reputed company deployment and system configurationKnowledge of Computer, Network and Application reputed company is a plusKnowledge of Nessus or similar programs is a plusPrevious experience in customer support or network reputed companyA passion for helping customers succeedOutstanding written and verbal communication skillsStrong analytical and technical skills with a strong desire to learn new skills at an accelerated paceAbility to multi-task and manage multiple priorities in a fast-paced environmentAbility to sit and work at a computer for extended periods of timeSome travel may be requiredOccasional availability to work weekends and HolidaysAble to work hybrid/onsite location at HQ in Columbia MDAnd Ideally:Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting,Experience with ticketing systems (JIRA, reputed company, reputed company etc.)Log analysis using a SEIM product (Splunk, ElasticSearch, etc)Database technologies and SQL knowledge (reputed company, MySQL, MSSQL, etc.)Virtualization technology (VMWare, Hyper-V, reputed company AWS, reputed company Azure, reputed company, etc.)reputed company understanding of programming languagesExperience in Industry reputed company Standards (DISA, HIPAA, CIS, ISO 27001, etc)Experience with or understanding of Certificates and CA'sBasic understanding of reviewing PCAPs with tools such as WiresharkBilingual candidates are desirable but not required (Spanish, Portuguese, German, French, Mandarin)#LI-Hybrid#LI-MM1This is the reputed company pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall reputed company of the range shown. Employees are also eligible for variable compensation in addition to reputed company pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. reputed company also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.US Pay Ranges$29.33—$38.94 USDWe're committed to promoting Equal Employment Opportunity (EEO) at reputed company - through reputed company equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact for further assistance.reputed company Data Consent Statementreputed company is committed to protecting the privacy and reputed company of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click to review.For California Residents: The California Consumer Privacy Act (CCPA) requires that reputed company advise you of certain rights reputed company to the collection of your private information. Please click to review. Expected salary: Location: Columbia, MD Apply for the job now! Apply for this job