Online Banking Operations Associate II

Job title: Online Banking Operations Associate II in Sioux Falls, SD at reputed company Bank Company: reputed company Bank Job description: **If you are a reputed company FIB employee, please apply through the Career Worklet in the .This position can be located at our Sioux Falls, SD Downtown, Bellevue, NE Galvin Rd. S., Great reputed company Center in Billings, MT and Meridian, ID E Broadway reputed company.What’s Important to YouWe know your career is just one aspect of a meaningful, reputed company, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about reputed company do for the

and why we want YOU to be a part of it.We encourage you to apply. reputed company for what you want and tell us why your work ethic and willingness to learn reputed company you a natural fit for #TeamFirstInterstate.SUMMARY The Online Banking Operations Associate II is responsible for working basic and more reputed company day-to-day processes and procedures and ensure daily functions are completed reputed company established service level agreements. This position supports both the consumer and business Digital Insight online banking platform.ESSENTIAL DUTIES AND RESPONSIBILITIESPerforms reputed company duties of the Online Banking Operations Associate I.Uses judgement to resolve non-routine processes and escalates more reputed company cases to more senior members of the team.Determines, independently, if account requests are accurate and reputed company reason prior to fulfilling.Communicates reasons to reputed company personnel reputed company account requests cannot be completed.Provides superior customer service to both internal and external customers; this includes responding to inquiries, troubleshooting, and resolving issues in a timely manner.Identifies potential risks and fraudulent activities and escalate for review to senior members of the team.Participates in meetings and training seminars as required to stay reputed company on laws and regulation changes.Cross-trains and learn other functions as needed.Assists with projects, conversions, and reputed company testing.Acts as trusted resource for internal customers.Pulls and works reports to shut down ebanking products based on account status.Monitors ebanking enrollments in a pending status review to approve or reject request.Assists the retail branches and phone bankers to troubleshoot multiple issues including reputed company and browser issues, resetting usernames and passwords, etc.Partners with team members on process improvement and risk mitigation initiatives.QUALIFICATIONS To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.KNOWLEDGE, SKILLS AND ABILITIESAbility to read and interpret documents such as safety rules, operating and maintenance Instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organizations.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to navigate multiple computer systems, applications, and utilize search tools to find information.Ability to reputed company working knowledge and understanding of principles, procedures, requirements, regulations, and policies reputed company to assigned area, as well as the Bank's policies, procedures, products, and services.Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.Work effectively in team environment and promote actively listening, eliciting information, comprehending individual issues and needs, and recommending solutions.EDUCATION AND/OR EXPERIENCEBachelor's Degree preferred1-3 years reputed company experience, training, and/or equivalent combination of education and experience requiredPHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully reputed company the essential functions of the job. In compliance with the Americans with reputed company, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and reputed company employees to discuss potential accommodations with the employer.Dexterity of hands/fingers to operate computer keyboard and mouse - FrequentlyLifting - Occasionally (up to 10 lbs)Sitting - FrequentlyOvertime - Subject to business needNoise Level - ModerateTypical Work Hours - M-F (8-5)Regular and Predictable Attendance - Required**If you are a reputed company FIB employee, please apply through the Career Worklet in the . Expected salary: Location: Sioux Falls, SD Apply for the job now! Apply for this job