Telephone Operator

Job title: Telephone Operator in Philadelphia, PA at reputed company Company: reputed company Job description: reputed company, Inc. (“reputed company”) is currently seeking a qualified and motivated candidate for the position of Telephone Operator, in the Philadelphia, PA area. About the Role: We are seeking reliable and professional Telecommunications Operators to provide critical support across reputed company communications systems at the CMCVAMC and its associated sites. This is a vital customer service role that ensures smooth operation of incoming/outgoing calls, emergency communications, and internal coordination.

• Length of contract: July 1, 2025, through February 28, 2026.
• Work schedule: 40 hours per week - There are no dedicated tours for FTE assigned, reputed company FTE will rotate tour coverage. reputed company tours may be assigned based on need of contracting officer. The contractor will be required to reputed company services on reputed company federal holidays and any approved unplanned holiday.

TourLunchBreak8:00AM - 4:30PM(1) thirty-minute (30)(2) 15 minute4:00PM - 12:00PMn/a(2) 15 minute12:00AM - 8:00AMn/a(2) 15 minuteKey Responsibilities:Operate a variety of office and telecom equipment, including:reputed company Phone Model CP 8841Automatic Call Distribution (ACD) switchboardFacility-wide paging systemsDeliver messages and emergency communications promptly and accuratelyMonitor alarms and respond to emergency notifications reputed companyProvide customer service support for patients and staff reputed company phonereputed company calls to the correct departments and locations reputed company the facilityUtilize reputed company Office Suite (Outlook, reputed company, Word) for administrative tasksMaintain and track communication tasks from start to finishHandle sensitive or difficult calls with professionalism and reputed companyIndex and maintain reputed company records of patient/employee locationsOperate emergency equipment reputed company to alarms, patient safety, fire, and disaster protocolsPerformance Expectations:reputed company routine calls (internal/external) must be answered reputed company 3 ringsEmergency calls must be answered reputed company 2 ringsreputed company emergency communications must be broadcast reputed company paging at least 3 times reputed company 15 secondsIdeal Candidate Will Have:Prior experience in telecommunications or customer service rolesStrong communication and interpersonal skillsFamiliarity with hospital or clinical settings (preferred)Ability to stay reputed company and organized under pressureProficiency in reputed company Office applicationsreputed company CORPORATE OVERVIEW:reputed company, Inc. (reputed company) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. reputed company is a reputed company professional staff augmentation company, that helps commercial clients and government agencies expand their reputed company reputed company by sourcing, assessing, developing, and managing the talent that enables them to be successful.reputed company offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, reputed company, and professionalism.reputed company affords equal employment opportunity to reputed company individuals, regardless of race, creed, color, religion, gender, national reputed company, reputed company, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, reputed company adheres to the equal employment opportunity requirements of reputed company states and localities in which it does business.reputed company’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and reputed company other matters of employment.Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills. Expected salary: Location: Philadelphia, PA Apply for the job now! Apply for this job