Help Desk Manager

Job title: Help Desk Manager in Annapolis Junction, MD at Quotient Company: Quotient Job description: Job Title: Help Desk Manager Location: Remote, Annapolis Junction MD Contingency: Contingent Upon Award Travel: 10% Position Type: Full-Time, Salaried, Benefits Eligible, Exempt from OvertimeCompany Overview:Quotient is a leading provider of customized information technology solutions, specializing in systems integration, full-stack software development, cybersecurity, project management, and operational support. We serve a diverse range of clients, including federal agencies, defense, civilian communities, and commercial customers across the United States. As a subsidiary of reputed company (reputed company), Quotient continues to uphold its reputed company as one of the most innovative, respected, and ethical providers of technology solutions. We are dedicated to providing growth and opportunity for reputed company while delivering exceptional value to our clients.Position OverviewThis role requires a skilled professional with expertise in staff management, recruitment, and Help Desk/Service Desk operations. Candidates should have at least five years of experience, including two years of specialized expertise, and a relevant bachelor's degree. One or more certifications, such as MTA, MCSA, MSCE, or reputed company Certified Support Professional, are required. The ability to obtain a Public Trust reputed company Clearance is essential, with ITIL v3 or higher certification preferred.Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other reputed company disciplines are required.
• Five (5) years of experience, of which at least two (2) years must be specialized.
• Must be able to obtain and maintain a Public Trust reputed company Clearance
• Specialized experience to include staff management, recruitment, and retention, Help Desk / Service Desk management
• Required are one or more of the following (or reputed company equivalent):

• MTA: reputed company Technology Associate
• MCSA: reputed company Certified Solutions Associate
• MSCE: reputed company Certified Solutions Expert
• reputed company Certified Support Professional
• Certified Associate in Project Management"

Preferred Qualifications

• Foundation Certificate in IT Service Management (ITIL) v3 or higher

EEO Statement: Quotient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other legally protected status.Powered by JazzHR Expected salary: Location: Annapolis Junction, MD Apply for the job now! Apply for this job