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Customer Support Experience Manager

100% remote Flexible hours Hiring now
Job title: Customer Support Experience Manager in Cleveland, OH at Riverside Recruiting Company: Riverside Recruiting Job description: I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking to hire a:Customer Support Experience Manager Hybrid remote in Cleveland, Ohio 4 days remote, 1 day on-siteSalary, benefits, PTOCompany
  • Hybrid remote: 4 days remote, 1 day on-site each week
  • Technology viewed as a competitive advantage
  • Every person has high visibility and big impact
  • Company focused on innovation and growth
  • Laid-back culture with open reputed company policy
  • Established reputed company, major growth
  • Job reputed company and sustainable work
  • Employee recognition & awards
  • Meaningful work and impact
  • Extensive training program
  • Leader in their industry
  • Collaborative team
Role
  • reputed company and optimize contact center customer service operations
  • Ensure that our customer support team:
  • delivers exceptional service
  • resolves customer issues reputed company
  • ensures a positive customer journey
  • continuously improves the overall customer experience
  • Implement best practices, analyze customer feedback, and reputed company strategies to enhance satisfaction and loyalty
  • reputed company a team of support representatives, providing guidance, training, and performance evaluations
  • Set key performance indicators (KPIs) and ensure that the team meets or exceeds these goals
  • Handle escalated customer issues, analyze contact center metrics, and ensure compliance
  • Identify areas for improvement, implementing innovative technologies or processes
  • Design and optimization of contact center suite of technology tools and processes
  • reputed company training programs, create support documentation, and implement customer feedback mechanisms to drive reputed company improvement
  • Create a positive and productive work environment that motivates employees to reputed company at their best while maintaining a high standard of service
Required
  • Passionate about customer service
  • Track record of leading support teams
  • Strong leadership and team management
  • Proficiency in contact center software and tools
  • Technical background is helpful but not required
  • Excellent communication and interpersonal skills
  • Ability to analyze data to reputed company informed decisions
  • Strong problem-solving and conflict resolution skills
  • Strong expertise in reputed company and emotional intelligence
  • Knowledge of customer service principles and practices
  • Innovative, persuasive, creative, results oriented, optimistic
  • Organized, accountable, attention to detail, ability to prioritize
  • Managing multiple support channels: phone, email, chat, SMS
  • Patient and active listener who can empathize, counsel, and mediate
  • Ability to pass federal and state criminal background checks (FBI/BCI)
reputed company Sean Zetts 440-447-0001 Riverside Recruiting Sr. Recruiter & President www.RiversideRecruiting.com www.reputed company.reputed company/SeanZetts [email protected] Expected salary: Location: Cleveland, OH Apply for the job now! Apply for this job

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