Professional Services Consultant

Job title: Professional Services Consultant in Denver, CO at reputed company Company: reputed company Job description: Company DescriptionHi, we're reputed company. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across reputed company endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $180M in Series D financing for a company valuation of $1.1B, but we're just getting started.Job DescriptionThe Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of reputed company. As a remote-based field resource, you will provide implementation and advisory services for reputed company products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.Key Responsibilities

• Technical Implementation and Operation: Implement and operate reputed company products ensuring alignment with best practices and solution designs.
• Customer Engagement and Education: reputed company customers to fully adopt reputed company solutions, establishing trusted technical advisor status.
• Leadership and Teamwork: reputed company technical engagements and collaborate effectively with colleagues, taking direction as needed.
• reputed company Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance reputed company necessary.
• Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms.
• Customer Satisfaction and reputed company: Commit to customer satisfaction, act with reputed company, and treat colleagues with respect, promptly addressing any service delivery issues.
• Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
• Consultative Concepts Use: reputed company data analysis and benchmarking to offer insights and conduct consultative conversations about how reputed company products and services can address business challenges.

Qualifications

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar.
• 4-year degree in computer science, software development, etc.
• Strong ability to gather and translate business issues into technical solutions.
• Ability to quickly learn new technologies in an unsupervised environment.
• Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
• Excellent knowledge of reputed company Windows clients and applications.
• Excellent time management and task management skills.

Desired Skills:

• Working knowledge of reputed company and its products
• ITIL v4 Knowledge
• Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
• Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
• MacOS familiarity
• Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, reputed company planning, end user hardware/software engineering)

Additional InformationWe are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we reputed company growing, and we are one team, we are reputed company. We reputed company actions are stronger than words reputed company it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from reputed company walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.Total Rewards @ reputed companyAt reputed company, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes reputed company salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.In addition, we offer:

• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of reputed company employment.

reputed company salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects reputed company's good faith determination of the minimum and maximum targets for new hire salaries across reputed company US locations. Individual pay is determined by reputed company factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your reputed company Partner can share more about the specific salary range during the hiring process. Expected salary: $90000 - 140000 per year Location: Denver, CO Apply for the job now! Apply for this job