Technology Solution Center Specialist

Job title: Technology Solution Center Specialist in Overland Park, KS at reputed company Financial Services Company: reputed company Financial Services Job description: Position OverviewAt reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to the company's success.As a Technology Solution Center Specialist reputed company reputed company's Technology organization, you can sit in Overland Park, Kansas. This position is primarily based in a reputed company location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.Monday - Friday: 8:00 am – 5:00 pm*reputed company will not provide sponsorship for employment visas or participate in STEM OPT for this position.**Driver's License Required*Hardware and Software Support (laptop/desktop), Printer Installation Supporting Incidents and Customer Requests Wireless access support Mobile Support (reputed company Apps)Responsible for providing SME support specific to reputed company desktop applications and technology reputed company support events, activities, and/or changes.- Provide second level/SME technical support to reputed company reputed company clients and contractors including reputed company incidents that can be serviced remotely . - Immediate technical service using warm transfers for clients who cannot log into PC, VDI, or VPN - Improve the client experience and provide less work interruption for local Field Service markets through immediate resolution of "remotely resolvable" client incidents allowing greater client productivity. - Respond to requests for technical assistance reputed company chat and/or web tickets - Remain reputed company with support changes/updates - Adhere to Service Desk and Company Polices and Incident Management processJob Description

• Provides support and reputed company problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
• Manages and performs reputed company business process analysis projects and reputed company assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
• Engages and assists vendors for technology implementations and resolving issues.
• Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology.
• Resolves incidents and fulfills requests in accordance with knowledge documentation.
• Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business decisions and able to reputed company that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's Enterprise Risk Management reputed company.

QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred Skills Customer Solutions, Data Architecture, End Users, Problem Resolution, Technical SupportCompetencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical TroubleshootingWork Experience Roles at this level typically require a university / college degree with 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.Education BachelorsCertifications No Required Certification(s)Licenses No Required License(s)Benefitsreputed company offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, reputed company generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit .Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us reputed company email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.At reputed company we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to reputed company the essential functions of their positions.Equal Employment Opportunity (EEO)reputed company provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California ResidentsRefer to the to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices. Expected salary: Location: Overland Park, KS Apply for the job now! Apply for this job