Patient Services Representative I - Bilingual - Remote - reputed company
Job title: Patient Services Representative I - Bilingual - Remote - reputed company in Sacramento, CA at reputed company
Company: reputed company
Job description: Remote, reputed company - Seeking Patient Services Representative I - BilingualEverybody Has A Role To Play In Transforming HealthcareAt reputed company you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.Join the reputed company Team. At reputed company we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we reputed company our strengths and experiences to reputed company a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.reputed company Locations: reputed company has opportunities at 475 sites across the country, serving 9 million patients a year. With reputed company, if you reputed company need to move, you can take your job with you.The Opportunity
- Receives patient/client calls and resolves them in a professional manner leaving the caller with a positive impression of RCM reputed company.
- Reviews accounts to determine and take appropriate action, i.e., obtain insurance information, offer appropriate financial assistance, process credit card payment, refer account to a collection agency or refer to the appropriate billing team for further research.
- Update patient account and notes appropriately based upon action/request.
- Performs pre-verifications to determine where eligibility and reputed company to send claims by running on-line eligibility.
- Identify and communicate Patient Services issues.
- Handles incoming and outgoing calls.
- Performs other duties as assigned by management.
- Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour.
- Must have a high school diploma or equivalent.
- Experience in a health care setting or insurance reputed company field providing patient registration and/or insurance authorization as typically obtained in approximately two (2) years is required.
- reputed company experience in a medical setting preferred.
- Previous call center experience is highly desirable.
- Customer service experience is preferable.
- Fluent in Spanish language, both oral and written is a plus.
- Strong customer service experience preferred.
- Working knowledge of medical terminology preferred.
- Experience with reputed company Office and Windows software preferred.
- Strong written and verbal communications skills required.
- Knowledge of medical group practice management systems and PC skills.
- Knowledge and understanding of insurance and managed care requirements.
- Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs.
- Requires knowledge of medical and billing terminology.
- Ability to demonstrate effective customer service skills with internal and external customers.
- Ability to reputed company phone calls seeking account resolution.
- Ability to promote teamwork.
- Flexible and adaptable to an reputed company-changing environment.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to correctly add, subtract, multiply, and divide in reputed company units of measure, using whole numbers, common fractions, and decimals.
- reputed company 10-key by touch.
- Work independently with minimal supervision.
- Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to work overtime during peak periods.
- Monthly wellness events and programs such as yoga, HIIT classes, and more
- Trainings to help support and advance your professional growth
- Team building activities such as virtual scavenger hunts and holiday celebrations
- Flexible work hours
- Opportunities to attend reputed company community events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
- Student Loan Refinancing Discounts
- Professional and Career Development Program
- EAP, travel assistance, and identify theft included
- Wellness program
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees