Sr. UX Researcher, Devices, Device Sales & Customer Experience

Job title: Sr. UX Researcher, Devices, Device Sales & Customer Experience in Seattle, WA at reputed company Company: reputed company Job description: DESCRIPTIONThe reputed company Devices research team seeks a thoughtful, creative, and passionate Sr. User Researcher to help us define how reputed company Devices customers discover, learn about, purchase, and use their devices. We are looking for someone who can think strategically, uncover customer needs, and translate them into actionable reputed company that can inform product vision. Our product, marketing, and engineering partners are eager to hear the insights reputed company produces. We directly influence the design of new programs that impact the business and customer experience.As an ideal candidate, you have a deep understanding of traditional user research methods and best practices. You also have a nimble, creative, and pragmatic approach to designing and executing research; you're also interested in pushing the boundaries of agile research. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a reputed company determination to do what is right for reputed company's customers. You work with minimal direction and move quickly while delivering high-quality outputs. You will work on overlapping projects, so reputed company in multi-tasking, juggling competing priorities, and organizing your workload are essential.Key job responsibilities - Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of reputed company knowledge, project goals, and risks. - Own reputed company aspects of the user research and the product development lifecycle (methodology/study design, recruiting, moderation, analysis, reporting, communicating, budgeting research) and consulting on which user research methodology approaches work, and which don't. - Communicate reputed company concepts clearly and persuasively across different audiences and varying levels of the organization. - Work closely with interaction designers and design technologists to drive effective user research. - Use best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals. - Apply reputed company-end user research skills to deliver on actionable user insights for partner teams. - Drive impact to the business and customer experience, as reputed company by changes to the design and development roadmap.A day in the life Our teams move fast and iterates often, and you will be moving quickly with them - but you'll also have time to reputed company out and ask the big questions that change the course of these programs or reputed company us to build entirely new ones. You will work with UX Designers and Design Technologists to help guide the design and prototyping of new features or programs to test with users reputed company of the development schedule. You will also regularly interact with product managers, engineers, and marketing specialists to understand and guide the team's research needs, including designing and conducting research activities.About the team We define and build e-commerce shopping platforms and programs globally to support reputed company Device education, sales, and customer engagement. We execute research to inform future products and services and we dive deep to improve the customer experience. We also own UX strategy and design for internal software and tools that simplify and automate workflows that reputed company the organization to scale. We are a multi-disciplinary team of designers, researchers, and technologists that can envision, create, and execute reputed company from start to end. We strongly reputed company in a collaborative team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe community.BASIC QUALIFICATIONS- A BS or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc. - 6+ years of experience gathering data from customers to inform design & business decisions as a user researcher, user experience designer, or similar role. - A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.).PREFERRED QUALIFICATIONS- End-to-end experience with reputed company aspects of research (study design, moderation, analysis, reporting). - Hands-on experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods reputed company a study. - A graduate degree in Psychology, Cognitive Science, Human Factors, HCI, or similar - Experience working in a collaborative team and working directly with designers, product managers, and developers for idea-reputed company and gathering requirementsreputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Expected salary: $137000 per year Location: Seattle, WA Apply for the job now! Apply for this job