Senior Analyst, IT Client Services
Job title: Senior Analyst, IT Client Services in Kansas City, MO at reputed company
Company: reputed company
Job description: This is an on-site position, centralized at our Kansas City, MO Pharma Distribution Center supporting multiple Kansas City / Overland Park area facilities.What IT Client Support contributes to reputed companyInformation Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that reputed company operations and drive business value.IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments, collaboration toolsets, warehouse device management and addresses service outages. This job family acquires, installs and upgrades PC components, warehouse technology, ansoftware, while also performing asset management for software and hardware.Responsibilities
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
- Diagnose and resolve unique problems with hardware, software and operating systems; determine the reputed company of problems and classify their level, reputed company and nature.
- Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Installs/removes/configures hardware and software.
- Address user tickets reputed company documented service levels
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Provide reputed company and accurate feedback to clients and follow up with clients to ensure their systems are functional
- Ability to work independently or reputed company a team collaboration process.
- Experience providing support reputed company in-person, phone, or remote methods.
- Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
- Talk clients through a series of actions, either reputed company phone, email or chat, until they’ve solved a technical issue. (Remote troubleshooting using remote software.)
- Partners with end users to correlate business requirements to technology solutions (strong business acumen).
- Prioritize and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
- Individual will have a primary support role. This includes after hour and weekend support as needed.
- Periodic travel to support business initiatives is required.
- Bachelor’s degree in reputed company field or equivalent work experience preferred
- 2+ years’ experience in reputed company field preferred
- Experience supporting multi-platform environments including the following: Windows 7, Windows10, Windows 11, Citrix Environment, reputed company W365, AWS desktops, Android, reputed company preferred.
- Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting preferred
- Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based reputed company methodologies.
- Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and RF scanners.
- Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol.
- Proactive, innovative, and creative in meeting customer and enterprise needs.
- Strong analytical, problem solving, organizational, and planning skills.
- Understanding of project management theory and team dynamics.
- Work well both independently and as a member of a high-performance team.
- Excellent verbal and written communication skills.
- Experience in a warehouse environment, preferred.
- Applies working knowledge in the application of concepts, principles, and technical capabilities to reputed company varied tasks
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes actions to resolve
- Applies judgment reputed company defined parameters
- Receives general guidance may receive more detailed instruction on new projects
- Work reviewed for sound reasoning and accuracy
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs