Director of Learning & Operations Enablement
Job title: Director of Learning & Operations Enablement in Georgia at Skiptown
Company: Skiptown
Job description: Director of Learning & Operations EnablementLocation: Remote with travel required. Candidates located in Charlotte, NC, Atlanta, GA, or Denver, CO will be prioritized.About Skiptown:
Skiptown is the spot for dogs and their people. With daycare, boarding, grooming, training, and a social club, we deliver unforgettable experiences—on and off the leash. As we gear up for major growth, including franchising, we're building smart, scalable systems to power our next chapter.Role Overview:
We're seeking a strategic, execution-minded Director of Learning & Operations Enablement to own our Learning Management System (LMS), build scalable training programs, and lead the development of a comprehensive operations manual that supports internal teams and future franchisees. You'll report into the CEO and work cross-functionally with leadership, product, and frontline roles to ensure our training and operations materials are impactful, scalable, and aligned with our mission.Key ResponsibilitiesLearning & Development (L&D) Strategy
- Own the company-wide learning strategy across all departments and service lines
- Manage the end-to-end administration and optimization of our LMS (e.g., TalentLMS)
- Design and launch engaging training experiences (e-learning, video, SOP guides, instructor-led)
- Partner with department leads to ensure training aligns with operational goals and service excellence
- Develop and maintain a scalable, easy-to-use Operations Manual and SOP library
- Translate existing workflows and tribal knowledge into documented processes and visual resources
- Ensure consistency and clarity across all facility-level operations materials
- Identify opportunities to streamline onboarding and role readiness across the company
- Collaborate with leadership to adapt training and operations content for franchise use
- Ensure documentation meets franchise compliance and brand standards
- Support the creation of toolkits, field support guides, and onboarding for franchise partners
- Establish KPIs for training effectiveness, completion rates, and operational consistency
- Analyze feedback and performance metrics to improve materials and delivery methods
- Lead initiatives to improve content accessibility, engagement, and knowledge retention
- 5+ years of experience in L&D, enablement, or operations roles
- Proven success managing and scaling an LMS
- Experience building training content and operational documentation from scratch
- Strong instructional design and content development skills (visual, written, and video)
- Ability to create scalable systems for a multi-site or franchise environment
- Deep understanding of frontline operations in hospitality, pet care, or service-based industries
- Exceptional collaboration, communication, and project management skills
- A systems thinker who loves turning chaos into clarity
- Obsessed with building tools that help people learn and do their jobs better
- Equally comfortable writing SOPs, storyboarding e-learning modules, and advising leadership
- Passionate about scaling a brand that prioritizes both quality and fun
- A proactive communicator who balances strategy with execution
- Competitive salary + performance bonus
- Health, dental, and vision insurance
- 401(k)
- Free or discounted services at Skiptown for your pup
- DoorDash DashPass Account
- Unlimited PTO and flexible work environment
- 50% off a Farmers Dog Subscription